The Senior Director partners closely with executive leadership, business unit heads, Technology, Security, Legal, Compliance, and Risk to embed resilience into core business operations. This role ensures regulatory compliance, strengthens operational readiness, and protects the organization’s financial stability, reputation, and customer commitments.
*This is a hybrid role at our offices in Santa Ana, CA
Key Responsibilities:
Enterprise Strategy & Leadership
- Develop and execute a comprehensive enterprise-wide Business Continuity and Operational Resilience strategy aligned with corporate objectives and risk appetite.
- Establish governance structures, policies, and standards for continuity and recovery programs.
- Serve as the executive sponsor for enterprise resilience initiatives.
- Provide regular updates to executive leadership and Board committees.
Program Oversight & Governance
- Oversee Business Impact Analyses (BIA), risk assessments, and continuity planning across all business units.
- Ensure clearly defined Recovery Time Objectives (RTOs), Recovery Point Objectives (RPOs), and Minimum Business Continuity Objectives (MBCOs).
- Maintain centralized oversight of Business Continuity Plans (BCPs), Disaster Recovery (DR) plans, and Crisis Management protocols.
- Drive integration between BCM, IT Disaster Recovery, Cybersecurity, Third-Party Risk, and Enterprise Risk Management (ERM).
Crisis Management & Incident Leadership
- Lead enterprise crisis management framework and executive response structure.
- Serve as senior advisor to executive leadership during major incidents.
- Oversee crisis simulations, tabletop exercises, and enterprise-wide testing programs.
- Ensure post-incident reviews are conducted and corrective actions implemented.
Regulatory & Compliance Leadership
- Ensure program compliance with applicable regulatory and industry standards (e.g., ISO 22301, FFIEC, OCC, SOC, etc.).
- Act as primary point of contact for regulators and auditors regarding business continuity.
- Oversee audit responses and remediation activities.
Third-Party & Operational Resilience
- Integrate business continuity requirements into vendor risk management processes.
- Ensure critical third parties meet continuity and recovery expectations.
- Strengthen supply chain resilience strategies.
Culture, Training & Awareness
- Promote a culture of resilience across the organization.
- Develop executive and employee training programs on crisis management and continuity preparedness.
- Coach senior leaders on continuity ownership within their business units.
Metrics & Continuous Improvement
- Establish KPIs and KRIs to measure program effectiveness and resilience maturity.
- Conduct maturity assessments and benchmark against industry best practices.
- Drive continuous improvement initiatives based on emerging risks and lessons learned.
Qualifications:
Education
- Bachelor’s degree in Business Administration, Risk Management, Information Systems, or related field.
Experience
- 12+ years of experience in Business Continuity, Disaster Recovery, Enterprise Risk, or Operational Resilience.
- 7+ years in progressive leadership roles with enterprise-wide responsibility.
- Demonstrated experience interacting with executive leadership and Boards.
- Experience in a highly regulated industry preferred.
Certifications (Preferred)
- CBCP or MBCP
- ISO 22301 Lead Implementer/Auditor
- CRISC, CISA, or related certifications
Leadership Competencies
- Strategic enterprise thinking
- Executive presence and Board-level communication
- Crisis leadership and high-pressure decision-making
- Strong governance and regulatory expertise
- Cross-functional influence and stakeholder alignment
- Program transformation and change leadership
Success Indicators
- Enterprise-wide continuity plan coverage and validation
- Successful execution of crisis exercises and remediation
- Regulatory compliance with minimal audit findings
- Reduced operational disruption impact
- Increased resilience maturity across business units
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.First American Title Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First American Title and has not been reviewed or approved by First American Title.
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Healthcare Strength — Health coverage includes medical, dental, vision, telehealth, and healthcare advocacy services, and is often described as a strong point. Low‑cost options in some cases help overall compensation feel more reasonable.
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Retirement Support — A 401(k) savings plan with a company match is part of the package. This retirement support is highlighted as helping to offset base‑pay concerns in several roles.
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Equity Value & Accessibility — An employee stock purchase plan is available and viewed favorably. Access to discounted equity contributes to the perceived competitiveness of total rewards.
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What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
