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Cat Digital delivers digital and technology solutions that power Caterpillar's world-famous yellow iron.
The Role
Supports Caterpillar’s connected-machine ecosystem by troubleshooting complex hardware, software, network, and telematics issues. Collaborates with engineering and industry partners, validates new product integrations, analyzes machine and network data, investigates root causes, and resolves connectivity issues affecting dealers and customers. Provides technical expertise on communication protocols, diagnostic tools, connected-machine technologies, and product support processes.
Summary Generated by Built In
Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Connectivity Product Support collaborates with our industry partners, including BCP, CI, RI, and P&E, to ensure data quality across the entire connectivity ecosystem, from telematics devices to the customer-facing platforms. The team supports both new product integration and the investigation of critical, complex hardware and software issues affecting dealers and customers.
Through these efforts, Connectivity Product Support helps ensure Caterpillar's connectivity solutions consistently meet customer needs and expectations.
What You Will Do:
What You Will Have:
Considerations For Top Candidates:
Additional Information:
Summary Pay Range:
$112,710.00 - $169,060.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
* These benefits also apply to part-time employees
Posting Dates:
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Connectivity Product Support collaborates with our industry partners, including BCP, CI, RI, and P&E, to ensure data quality across the entire connectivity ecosystem, from telematics devices to the customer-facing platforms. The team supports both new product integration and the investigation of critical, complex hardware and software issues affecting dealers and customers.
Through these efforts, Connectivity Product Support helps ensure Caterpillar's connectivity solutions consistently meet customer needs and expectations.
What You Will Do:
- Collaborate with internal partners across BCP, CI, RI, P&E, and other engineering teams to support the end-to-end connectivity ecosystem, ensuring reliable machine data flow from telematics devices to customer-facing applications.
- Investigate and resolve complex hardware, software, and connectivity issues impacting dealers, customers, and connected products, utilizing diagnostic tools such as Product Link, CAT ET, CANape, CANalyzer, Wireshark, and SIS Web.
- Support new product and technology integrations by validating data quality, troubleshooting communication issues, and ensuring connectivity solutions meet product and customer requirements.
- Analyze machine, network, and telematics data to identify root causes of connectivity issues, improve system performance, and support timely resolution of critical field concerns.
- Serve as a technical resource for dealers, customers, and cross-functional teams, providing expertise on connected machine technologies, communication protocols, and product support processes.
What You Will Have:
- Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
- Systems Thinking: Knowledge of the critical interdependencies among individual system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results.
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Considerations For Top Candidates:
- Experience using diagnostic and troubleshooting tools such as Product Link, CAT ET (Electronic Technician), SIS Web, and other product support applications.
- Working knowledge of vehicle and machine communication protocols, including Modbus TCP and RS485.
- Familiarity with data analysis and diagnostics tools such as CANape, CANalyzer, and Wireshark.
- Ability to support technical issue resolution by leveraging connected machine data, network diagnostics, and product support systems.
Additional Information:
- This position requires the candidate to work full-time at the Mossville IL or Irving, TX office.
- Domestic relocation assistance is available for this position.
- Visa sponsorship is NOT available with this position.
- This position will require up to 25% travel
- #LI
Summary Pay Range:
$112,710.00 - $169,060.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
* These benefits also apply to part-time employees
Posting Dates:
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.
Skills Required
- Knowledge of technical troubleshooting approaches, tools, and techniques for hardware, software, applications, or operations
- Knowledge of systems thinking and interdependencies among system elements
- Effective written and verbal communication skills
- Experience using Product Link, CAT ET, SIS Web, or other product support applications
- Working knowledge of Modbus TCP and RS485 communication protocols
- Familiarity with CANape, CANalyzer, and Wireshark
- Ability to use connected-machine data, network diagnostics, and product support systems to resolve technical issues
- Ability to work full-time at the Mossville, Illinois or Irving, Texas office
- Ability to travel up to 25%
What the Team is Saying
Pradeep
Software Engineer
Christina
Platform Services
Chad
Business Intelligence & Visualization
Madison
Recruiter
Rakshan
Digital Product Manager
MacGregor
Lead Software Engineer
Stan
Software Engineering Manager
Caterpillar Compensation & Benefits Highlights
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Retirement Support — Company materials and labor agreements describe a strong 401(k) program with matching and additional employer contributions for many groups, with recent union terms further enhancing retirement provisions. This breadth and employer funding position retirement as a core strength across regular full‑time roles.
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Healthcare Strength — The Total Rewards overview lists comprehensive medical, dental, and vision coverage, HSAs/FSAs, and an enhanced EAP with up to 16 counseling or coaching sessions per covered person, alongside wellness tools like Healthcare Bluebook. Such depth and supporting resources indicate robust healthcare support for most eligible employees.
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Leave & Time Off Breadth — Offerings include PTO (vacation, holidays, volunteer time), parental and adoption leave, and in some locations a year‑end shutdown, with tenure‑based accrual growth; union updates also expanded paid‑absence policies. These features provide multiple pathways for time away and family support, though exact practices can vary by site.
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The Company
What We Do
Cat Digital is the digital and technology arm of Caterpillar Inc., responsible for bringing digital capabilities to our world-famous yellow iron. With over 1.5M connected assets worldwide, our teams use data, technology, advanced analytics and AI capabilities to help solve our customers' toughest challenges.
Why Work With Us
At Cat Digital, we're accelerating Caterpillar's digital transformation to help customers solve their toughest challenges. Our teams use enterprise-wide data, emerging technologies, and customer insights to deliver solutions that drive real-world impact. Join us as we create innovative experiences that help customers succeed and power the world aro
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Caterpillar Teams
Caterpillar Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
