The Role
Manage the digital strategy development and communication, drive business transformation projects, ensure compliance with standards, and mentor team members.
Summary Generated by Built In
This role is not eligible for visa sponsorship, meaning you will need to be able to secure and maintain work authorization without the need for a written submission by the company to a government agency, or the need for the company to make an entry as the immigration employer of record (e.g., STEM OPT training plan, I-20 Form endorsed for CPT, TN employer, etc.)
Overview:
- Responsible for managing the development and communication of the digital strategy across the enterprise. Collects input and collaborates across the organization (which may consist of multiple Divisions) to inform the digital strategy. Provides short- and long-term digital strategic direction aligned to business goals, including all associated aspects of business transformation as well as the management of small, large, and complex digital business strategy transformations, some enterprise-wide in nature. Defines best practices for user (staff and customer) experience and design.
Primary Responsibilities:
- Lead large and complex business transformation discussions and projects as a practitioner and a leader.
- Manage the design and user experience for digital projects.
- Help facilitate design and customer journey mapping sessions.
- Ensure activities managed adhere to all Digital Banking standards and procedures, including all documentation requirements to protect Bank interests and serve as a reference source.
- Oversee other members of team to ensure consistent approach and alignment of goals.
- Provide training and mentoring to less experienced team members.
- Manage the overall design of end-to-end digital channel journeys that deliver an exceptional customer experience and result in customer growth and engagement.
- Provide leadership, direction, and resources to cross-functional teams working in agile development to redesign customer journeys.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Education and Experience Required:
- Bachelor's degree and a minimum of 7 years’ work experience in digital, marketing, product management, financial, operations and/or project management, or in lieu of a degree, a combined minimum of 11 years’ higher education and/or work experience, including a minimum of 7 years’ work experience in digital, marketing, product management, financial, operations and/or project management
- Strong interpersonal skills
- Strong verbal and written communication skills
- Strong analytical skills
- Demonstrated financial analysis skills
- Experience leading large group sessions
- Complex problem-solving skills
- Excellent critical thinking skills
- Excellent problem-solving skills
- Experience developing strategies and implementing organizational change
- Experience managing or leading staff
Education and Experience Preferred:
- Master's degree
- Strategic thinker able to synthesize large amounts of data into digestible, practical strategies and tactics
- Knowledge of digital platforms, customer experience, and emerging technologies (AI, automation, cloud), data analytics, SEO, and omni-channel strategies
- Advanced experience with pertinent excel spreadsheets, PowerPoint presentations, email and file sharing software
- Advanced analytical ability, including financial analysis skills
- Ability to use creative problem-solving skills
- Proven ability to research, evaluate and recommend changes to digital strategy and/or initiatives or projects
- Experience creating designs and best-in-class user experience
- Experience working on digital technology projects
- Experience presenting to and influencing executive management
- Previous financial services industry experience
Skills Required
- Bachelor's degree and 7 years work experience in digital, marketing, product management or related areas
- Strong interpersonal skills
- Strong verbal and written communication skills
- Strong analytical skills
- Experience leading large group sessions
- Experience managing or leading staff
M&T Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&T Bank and has not been reviewed or approved by M&T Bank.
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Retirement Support — Retirement benefits are positioned as a strong pillar, including a 401(k) match and the possibility of an additional employer contribution, plus access to an employee stock purchase plan.
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Leave & Time Off Breadth — Time-off offerings are framed as competitive, with a flexible PTO approach and paid volunteer time called out as a meaningful add-on to standard leave.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears comparatively robust, highlighted by mental-health therapy/coaching sessions and broader wellness programming alongside community-oriented perks.
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The Company
What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
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