Senior Digital Project Manager

About R/GA

R/GA is a global digital innovation agency specializing in digital product development, brand transformation, media, and communications for major companies. We are on a mission to help companies grow by enabling them to change, across their business, the experience they offer and the campaigns that take them to market. 

Our work tends to be a fusion of what we call Stories and Systems: the narrative and the design, technology and the interface working together. R/GA is a brand but it's also a collective of atypical outsiders and misfits who drive everything we do through bold creativity and bright, strategic thinking.

About the role

R/GA is looking for a Senior Producer to join its production team. If you’re into working closely in collaboration with smart, creative folks across all the talents it takes to make really interesting things, this is the place for you. 

Our Senior Producers work with strategists, designers, and technologists to bring the best experience forward in a manner that is efficient, unique, and meets our partner’s goals and needs in an agile manner.

They also know the risks, necessities, and general processes in bringing digital marketing products to life while also looking towards the future to identify ways to evolve our efforts to maximize efficiencies for the benefit of our partners and R/GA.

Basically, you love building things and leading teams toward doing that in the best way possible.

Here’s what you should know if you want to be a Senior Digital Project Manager at R/GA:

On any given day you might

• Manage and own projects to build websites with strategy, creative and technical implementation ensuring a smooth progress and delivery to production
• Engage in a daily or weekly basis with clients to provide project status and discuss current or future plans and needs
• Build out scopes, budgets, and cast for product deliverables ranging from initial strategy engagements to tangible delivery of the product to a variety of potential platforms
• Define the proper product delivery methodology to ensure success across your partners and internal team goals
• Collaborate and contribute with discipline leads across strategy, design, and technology, to ensure their needs and input is factored into any and all decisions around product development
• Provide a clear point-of-view to support your team’s decisions around product strategy, design, and development to both partners and internal teams
• Lead product delivery rituals, such as scrums or grooming, to maintain focus on the product deliverables and guide teams toward success
• Lead meetings and conference calls, and effectively set up the presentation of creative and technology work.
• Manage tools to communicate product requirements, deliverable assets, and necessary information to any and all participants in the product’s delivery
• Manage your team’s burn and investment into the product’s development to ensure financial success alongside delivery
• Call out risks against the product’s delivery and provide solutions around overcoming that risk
• Recommend new methods and tools for R/GA to utilize as part of our product delivery practice

The ideal person

• Has project management experience in large digital projects (+500K) with multiple disciplines.
• Has experience in end-to-end digital projects from strategy through execution
• Has excellent communication skills (written and verbal) in both English and Spanish
• Has change management skills are a must and critical for this role
• Is a natural problem solver with a great ability to think fast and find solutions
• Manages and partners with their team giving clear directions and expectations on the work to be execute
• Understands, crafts, and guides successful product delivery by assessing the needs of the client, your team, and the various drivers and constraints levied on a product’s development
• Is people oriented. Eager to cultivate and grow team members and client relationships.
• Knows how to problem-solve in service of the product’s success - you don’t say no for the sake of saying it, you have an alternative solution in mind
• Has exceptional listening skills, with an ability to ask the right questions and uncover hidden insights and connect people together in service of innovative solutions and efficient decision making
• Has excellent client service abilities - you’re able to make the process of product delivery relatable to a client, no matter their background as well as satisfy their needs throughout the engagement.
• Demonstrates humility, collaboration, and leadership skills, combined with optimism, and an inventive and entrepreneurial spirit
• Has business acumen and commercial expertise, with curiosity and a creative mind.
• The ability to collaborate with strategists, consultants, creatives, and technologists, and an ability to seamlessly integrate and draw from diverse skill sets 
• Proven team leadership and management experience, with the ability to inspire teams and shepherd them toward goals without being condescending

You bring

• 4 - 6 years of production, project management, or product management experience, preferably in digital projects.
• Excellent command of English and Spanish
• A comprehensive history of leading delivery of products and programs for partners or agencies.
• Some of that history spent delivering mobile-specific products is recommended 
• A demonstrative understanding and ability to educate and work within various product delivery methodologies, including Agile, Kanban, Lean UX and others.
• An understanding of in-depth production capabilities for product and service delivery, including product strategy, visual and experience design, and technical development
• Familiarity with established product delivery methodologies and is able to utilize different processes to address the unique challenges raised by our clients
• An understanding of project management tools like Asana, Smartsheets, Jira, Trello, Confluence, etc.
• An understanding of collaborative tools such as Miro, Lucidchart, MURAL, etc. 
• Experience as the role of a product owner in the process and enforces their involvement in decision making as the product develops
• Experience of operational responsibility for projects, ensuring great work, on-time delivery and delivering within budget
• Experience collaborating across disciplines effectively and can easily adapt the conversation based on audience (think, junior designer to lead developer to CEO)

Bonus Points 

• Localization experience as a bonus
• Fluency and familiarity with current and emerging technologies, especially in mobile 
• A PMI/Prince2 certification which is recommended, but not required
• Agency or Fintech experience which is preferred, but not required. 

Diversity

No matter who you are, where you’re from, who you love, follow in faith, disability (or superpower), status, ethnicity or the gender you identify with (please do tell us your pronouns), you're welcome at R/GA. If you have any requests or requirements to support you throughout any interview process, please let us know.

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