Senior Digital Product Manager - Ops Innovation

▶ Who we are

With more than 13,000 stores in the U.S. and 84,500 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.

Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day. Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience – and we need your help.

▶ About This Opportunity

Overview:
The Senior Product Manager is responsible for elevating and modernizing the 7-Eleven products for our Operations team members. As a Sr Product Manager, you'll develop new experiences that will not only transform the business but will shape our digital future. You will manage a team that defines product strategy, develop, launch, and enhances products and services that drive our business forward. You’ll work closely with stakeholders, UX and software teams to define product requirements and coordinate resources from key stakeholders. You'll also be responsible for identifying and tracking KPIs as you build these amazing experiences. The ideal candidate is a highly organized individual with a passion for user experience and professional experience building impactful and meaningful customer experiences.
 

Responsibilities:
25% Strategy & Planning:

• Seeks to empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value.
• Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners.
• Identifies goals, metrics and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on learnings.
• Manages and grooms the product’s backlog; makes future decisions based on the value that will be delivered.
• Monitors research as well as competitive landscape to recommend the best solutions and ensure that products remain or become best in class.
• Ensures that product directions balance both the user needs and business goals of driving sales, improving efficiency and enhancing customer satisfaction
  25% Delivery & Execution.
• Works with user research and testing team to formulate, test and refine assumptions and hypotheses through user research and testing.
• Creates, prioritizes and accepts user stories; incorporates them into release planning.
• Makes product decisions that drive value on a daily basis.
• Identifies and considers pros, cons, issues, obstacles, dependencies and value associated with features and enhancements.
• Leads and mentors the team in standups, iteration planning sessions, product demos, and retrospectives.
• Condense complex technical concepts into non-technical language for stakeholders.

50% Team & Stakeholder:

• Lead and mentor a team of Product Managers, fostering a culture of collaboration, accountability, and continuous improvement.
• Provide regular feedback, coaching, and career development guidance to help team members grow professionally.
• Set clear goals and expectations for the team aligned with business objectives.
• Conduct performance reviews and ensure timely recognition and constructive feedback.
• Act as a bridge between product teams and other departments (engineering, UX, marketing, etc.).
• Ensure the team communicates effectively and delivers on commitments.
• Acts as a proponent of modern agile development practices.
• Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs.
• Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience.
• Responsible for talent acquisition, development and retention activities.

Basic Qualifications:

• Bachelor’s Degree.
• 5+ years of experience in digital/agile product management.
• Proven experience in translating customer needs into product features and user interface design, with proficiency in tools such as JIRA, Confluence, wireframing and analytics software.
• Strong Analytical skills

Preferred Qualifications:.

• Bachelor’s Degree in Product Management, Computer Science or Engineering.
• MBA or master’s degree.
• Experience in retail or e-commerce platforms.
• Position not eligible for sponsorship

#LI-PG1

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.