If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Position Overview:
The Senior Analyst will act as a liaison to Product Managers, implementing assigned initiatives and swiftly resolving potential blockers by establishing robust requirements and testing/approval criteria for items in the digital backlog. This Senior Analyst should demonstrate autonomous proficiency in product management activities nearly managing the product vision themselves, including requirements elicitation, robust refinement, application testing, release communication, industry research and delivering on multi-layered initiatives with vendor-partners and internal stakeholders.
Essential Responsibilities:
- 35% Solicit, document, and refine business requirements to solve business problems and identify improvement opportunities. Ensure a clear understanding while operating with both a strategic and analytical mindset.
- 15% Validate that release items meet the acceptance criteria established during refinement.
- 15% Collaborate daily with organizational stakeholders, emphasizing teamwork and compromise to achieve common goals.
- 15% Gather user feedback through available channels and work with analytics, design, and member support teams to prioritize the backlog and refine the user experience. Continuously demonstrate successes and identify areas for improvement to partner stakeholders.
- 10% Participate in and lead Scrum cycle activities, including release planning, sprint planning, implementation, review, retrospective, release communications, and deployment validations.
- 10% Conduct industry research on digital functions and present findings to the digital strategy team and backlog.
Required Education & Experience (Knowledge, Skills, & Abilities):
- Minimum education: Bachelor’s degree or additional 2 years of relevant experience in lieu of degree
- Minimum certifications (if applicable): N/A
- Minimum direct years of experience: 5 Years
- Experience working in large, enterprise-level programs/project
- Proven ability to define and solve complex business problems using best-in-class technical solutions
- Strong experience managing multiple projects simultaneously, with varying degrees of complexity and duration
- Experience in the Product Development Lifecycle
- Excellent written and verbal communication skills across all types of stakeholders and audiences
- Ability to mentor more junior analysts
- **Candidates can live in one of the following states: NC, VA, TN, SC or GA
Preferred Education & Experience (Knowledge, Skills, & Abilities):
- Preferred education: Bachelor’s Degree
- Preferred certifications: Certified Scrum Product Owner
- Preferred direct years of experience: 5+
- Experience in initiatives within the digital technology domain
- Experience with the product delivery lifecycle in an agile framework
- Extensive knowledge of digital products for financial services or a similar industry, from a user experience perspective
Job Environment & Physical Requirements:
- Potential hybrid work expectations as discussed with manager
- Sitting for prolonged periods
- Computer for prolonged periods
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
Skills Required
- Bachelor's degree or additional 2 years of relevant experience in lieu of degree
- Minimum 5 years direct experience
- Experience working in large, enterprise-level programs/projects
- Proven ability to define and solve complex business problems using best-in-class technical solutions
- Strong experience managing multiple projects simultaneously
- Experience in the Product Development Lifecycle
- Excellent written and verbal communication skills across all stakeholder types
- Ability to mentor more junior analysts
- Must reside in one of the following states: NC, VA, TN, SC, or GA
- Bachelor's Degree
- Certified Scrum Product Owner (preferred certification)
- 5+ years direct experience (preferred)
- Experience in initiatives within the digital technology domain
- Experience with the product delivery lifecycle in an agile framework
- Extensive knowledge of digital products for financial services or similar industry from a UX perspective
SECU Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SECU and has not been reviewed or approved by SECU.
-
Retirement Support — Immediate 100% vesting and a 200% employer match on employee 401(k) contributions from 1–5% of pay (up to a 10% employer match) stand out. This level of support is described as unusually rich among financial‑services employers.
-
Leave & Time Off Breadth — 11 paid holidays plus 16 floating‑holiday hours, paid parental and caregiver leave, bereavement and volunteer time, and PTO that can reach 32 days per year with carryover up to 280 hours. These provisions provide predictable time off and flexibility across life events.
-
Healthcare Strength — Medical (PPO or HDHP) with HSA/FSA options, dental including a minor‑child orthodontia option, and vision are available for employees and eligible dependents. Employer‑paid basic life/AD&D and short‑term disability, with subsidized long‑term disability, add robust income protection.
SECU Insights
What We Do
Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App. Since 1937, we've provided financial services to employees of the State of North Carolina, public boards of education, and employees of associations formed for the benefit of State employees, as well as their immediate family members. We are the trusted provider of financial services for millions of members. And, according to Forbes Magazine, we're the best credit union in North Carolina. State Employees' Credit Union (SECU) is an Equal Housing Opportunity lender and federally insured by NCUA. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
