Senior Digital Experience Strategist

Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine!
Make Your Mark:
At BlackLine, we are committed to enabling customer and end-user success through digital transformation. We're expanding our Digital Experience team to craft and deliver impactful strategies across customer touchpoints, creating seamless, intuitive, and engaging experiences that drive lasting value. As our Senior Digital Experience Strategist, you will shape our digital future by developing and executing strategies that enhance user engagement, customer satisfaction, and business objectives.
You'll also steward in-product localization efforts, optimizing workflows for localized experiences, and represent product management on company-wide localization efforts. Collaborating with cross-functional teams like product management, design, marketing, training, and engineering), you'll ensure our digital experiences are compelling, strategic, and data-driven and support an exceptional customer experience. Success requires a blend of strategic thinking and both technical and tactical execution skills, including leading implementations of new features, testing functionality, and validating changes within product management and localization tools like Pendo, Jira Product Discovery, Smartling, etc. You should be adept at solving ambiguous problems and bridging the gap between strategy and execution.
You'll Get To:
Digital Experience Tool Management & Optimization

• Lead the implementation, administration, and configuration of digital experience tools (e.g., Pendo) to support the rollout of new features and functionality, aligning with evolving business needs.
• Oversee and evolve the Pendo Center of Excellence, ensuring consistent testing, governance, stakeholder collaboration, and adoption across teams; drive improvements to internal processes for tool governance, tagging, guide creation, and analytics interpretation.
• Use data and insights from Pendo and customer feedback to influence product roadmaps and drive actionable enablement strategies; design and lead structured beta programs for new in-app messaging, feature guides, and analytics-ensuring clear feedback loops and business impact measurement.

In-Product Localization Strategy & Execution

• Partner with Engineering, Marketing, and Customer Experience to evaluate and improve tooling, optimize workflows and processes for localizing product content, in-product experiences, and user interfaces to address global customer needs.
• Help define and implement product localization best practices from internationalization readiness through translation QA.
• Partner with product managers, engineering, design, and content teams to ensure localization requirements are integrated into the product development lifecycle.
• Act as the lead Product representative to influence broader localization strategy, helping shape scalable approaches to translation management and product globalization.
• Develop and maintain documentation, training, and success metrics for localization efforts across the product organization.
• Establish and execute quality assurance processes to validate the accuracy, consistency, and cultural appropriateness of localized digital experiences.

Strategic Leadership & Advocacy

• Contribute to the overall digital experience strategy, ensuring alignment with product goals and customer needs.
• Effectively communicate and advocate for digital experience and localization best practices to diverse audiences, including senior leadership, product management, engineering, customer teams, and other stakeholders.
• Proactively identify and address complex challenges related to digital experience and localization, aligning with industry trends to propose and implement new methodologies and process improvements.

What You'll Bring:

• 5+ years of experience in a customer experience, product management, user experience, localization, or related role within a SaaS company.
• Proven ability to drive the implementation and optimization of digital experience tools (e.g., Pendo, Heap, WalkMe, etc.).
• Strong understanding of user experience principles and best practices.
• Experience with localization processes, tools (e.g., Smartling, Mother Tongue, etc.), and workflows.
• Excellent analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Ability to convey solutions to technical & non-technical audiences
• Strong communication and collaboration skills, with the ability to influence stakeholders at all levels.
• Technical aptitude and the ability to quickly learn and adapt to new software and technologies.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• A passion for creating exceptional digital experiences that drive customer success.

Thrive at BlackLine Because You Are Joining:

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself have shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
Salary Range:
USD $123,000.00 - USD $154,000.00
Pay Transparency Statement:
Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.
BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.
Accommodations:
BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.
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