The Role
Lead L2/L3 production support for digital banking microservices: monitor systems, troubleshoot incidents, perform RCA, manage deployments, use Splunk and Dynatrace, collaborate across DevOps/infrastructure teams, maintain runbooks, and mentor junior engineers to ensure high availability.
Summary Generated by Built In
Job Summary
RequirementsRequired Technical SkillsTechnology Stack
We are seeking an experienced Senior Digital Channels Support Engineer to provide operational support for enterprise digital banking applications and customer-facing digital channels. The role is responsible for ensuring the availability, performance, and reliability of digital services running on modern microservices architecture. As part of a 24x7 production support organization, the engineer will lead production incident resolution, monitor critical systems, troubleshoot complex application issues, and collaborate with development, infrastructure, DevOps, and business teams to ensure seamless digital banking operations.
Key Responsibilities- Provide Level 2/Level 3 production support for Digital Channels applications.
- Lead troubleshooting and resolution of complex production incidents across distributed microservices environments.
- Monitor application performance, system health, and customer-facing services to ensure maximum availability.
- Perform Root Cause Analysis (RCA) and implement permanent solutions for recurring production issues.
- Analyze application logs, distributed traces, and infrastructure metrics using Splunk and Dynatrace.
- Support production deployments, releases, rollbacks, and post-deployment validation activities.
- Manage incidents, service requests, problems, and changes in accordance with SLAs and ITIL processes.
- Support integrations with backend services, databases, middleware, and third-party systems.
- Collaborate with Development, Infrastructure, Database, Middleware, and DevOps teams to resolve production issues.
- Maintain operational documentation, runbooks, support procedures, and knowledge base articles.
- Identify opportunities for automation and continuous operational improvements.
- Mentor junior engineers and provide technical leadership during major production incidents.
RequirementsRequired Technical SkillsTechnology Stack
- Java (Quarkus)
- Microservices
- Splunk
- Microsoft SQL Server
- Oracle Database
- Dynatrace
- Linux
- Liferay
- Redis
- DevOps
- Java Microservices production support
- Troubleshooting distributed applications
- Application Performance Monitoring (APM)
- Production Monitoring and Alert Management
- Root Cause Analysis (RCA)
- Log analysis using Splunk
- Performance analysis using Dynatrace
- SQL troubleshooting (MS SQL & Oracle)
- Linux administration and shell scripting
- Redis administration and troubleshooting
- Liferay application support
- DevOps concepts and CI/CD support
- REST APIs and microservices architecture
- Incident, Problem, and Change Management
- OpenShift
- IBM WebSphere
- 6–10+ years of experience in Application Production Support.
- Minimum 4+ years supporting enterprise Digital Channels or Digital Banking applications.
- Strong hands-on experience supporting Java (Quarkus)-based microservices.
- Experience working with OpenShift, containerized environments, and WebSphere.
- Strong knowledge of Oracle and Microsoft SQL Server databases.
- Experience using Splunk and Dynatrace for production monitoring and troubleshooting.
- Experience supporting high-volume, customer-facing applications.
- Familiarity with Agile, DevOps, and CI/CD practices.
- Banking or financial services experience is highly preferred.
Skills Required
- Java (Quarkus)
- Microservices architecture and REST APIs
- Splunk (log analysis)
- Dynatrace (APM / performance analysis)
- Microsoft SQL Server (SQL troubleshooting)
- Oracle Database (SQL troubleshooting)
- Linux administration and shell scripting
- Liferay application support
- Redis administration and troubleshooting
- OpenShift / containerized environments
- IBM WebSphere
- DevOps concepts and CI/CD support
- Production monitoring, alert management, and incident response (ITIL)
- Root Cause Analysis (RCA) for recurring production issues
- Support integrations with backend services, middleware, and third-party systems
- Experience supporting production deployments, releases, rollbacks, and validation
- Mentoring junior engineers and technical leadership during incidents
- 6-10+ years of Application Production Support experience
- Minimum 4+ years supporting enterprise Digital Channels or Digital Banking applications
- Banking or financial services experience
- Experience supporting high-volume, customer-facing applications
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The Company
What We Do
We are TAWANTECH, a dynamic and innovative company that specializes in financial technology solutions and services, with a team of passionate professionals and a commitment to excellence, we are dedicated to delivering exceptional solutions that meet the unique needs of our clients.
