Senior Digital Business Analyst

About us  

HammondCare provides expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation. We are led by our not-for-profit, Christian foundations and backed by research and clinical expertise.

When it comes to our people – those we serve and those who serve – we are committed to inclusion across race, culture, ethnicity, gender, sex, sexuality, religion and ability. In our innovative residences, our hospitals, or in client homes, we aim to set the global standard of relationship-based care for older people with complex needs.

We’ve been caring for people for over 90 years – so, if you love to care, join us, and make a career move that matters.

It's not just care, it's HammondCare.

About the role  

The Senior Digital Business Analyst is responsible for translating complex business needs into clear, testable and deliverable requirements that enable safe, effective digital outcomes for HammondCare.

The role operates at the intersection of business process, digital delivery, and change, working closely with business stakeholders, delivery teams and vendors to ensure solutions are well‑designed, buildable, testable and adoptable.

The role has a strong focus on agile and DevOps delivery, deep business process mapping, and continuous improvement, ensuring that digital initiatives reduce complexity, remove waste, and improve outcomes for staff and the people HammondCare serves.

This role a maximum term role for  22 months, based at St Leonards with hybrid working opportunities.

What we can offer you

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including: 

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
• Additional leave purchase options and 14 weeks paid parental leave
• Flexible working options, including hybrid arrangements
• Discounts on everyday products and services
• Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
• Free access to independent counselling support for employees and families
• Health & Wellbeing programmes
• Reward & Recognition programmes
• Referral bonuses
• Career and professional development opportunities

Key Responsibilities include

Agile Analysis & User Stories

• Elicit, analyse and document business requirements using agile formats (epics, features, user stories)
• Produce clear acceptance criteria to support development, testing and release
• Maintain traceability from business outcomes through to delivered functionality
• Support backlog refinement, prioritisation and scope trade‑offs with Product and Delivery leads

DevOps & Delivery Alignment

• Work closely with delivery teams and vendors in an iterative DevOps delivery model
• Clarify intent, manage requirement changes, and reduce rework through early and ongoing collaboration
• Support delivery through build, test and acceptance to ensure outcomes align with business needs
• Ensure functional and non‑functional requirements (e.g. usability, security, performance, privacy) are clearly articulated

Deep Business Process Mapping

• Lead current‑state process analysis with frontline and business teams
• Identify inefficiencies, bottlenecks, rework loops and control gaps
• Design future‑state processes that simplify work and support sustainable operations
• Produce high‑quality artefacts including process maps, use cases and functional specifications

Continuous Improvement (Lean)

• Apply Lean / continuous improvement principles to reduce waste and improve end‑to‑end flow
• Support data‑informed decision‑making and pragmatic process optimisation
• Balance improvement ambition with operational reality in a care‑based environment

Stakeholder Engagement

• Facilitate workshops, interviews and cross‑functional sessions to drive clarity and alignment
• Translate complex technical concepts into language understood by non‑technical stakeholders
• Build strong working relationships across clinical, operational, digital and vendor teams

Risk, Issues & Dependencies

• Identify and manage requirements‑related risks, assumptions, issues and dependencies
• Contribute to RAID management with delivery leadership
• Surface delivery and adoption risks early and pragmatically

Readiness & Adoption Support

• Support business readiness by ensuring process, training and transition impacts are understood
• Work with change resources to ensure solutions are ready to move into BAU

About You 

• Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action
• At least 10 year’s experience as a Senior Digital Business Analyst in complex digital environments
• Strong capability in agile analysis, including writing user stories and acceptance criteria
• Experience working within iterative / DevOps delivery models
• Advanced business process mapping skills (current and future state)
• Strong analytical and problem‑solving capability
• High‑quality written and verbal communication skills
• Proven ability to influence without authority
• Strong stakeholder facilitation and engagement skills

Desirable:  

• Lean Six Sigma (Yellow or Green Belt) or equivalent continuous improvement training
• Experience in healthcare, aged care or not‑for‑profit environments
• Experience with enterprise digital platforms (e.g. CRM, portals, data platforms)
• Exposure to large‑scale digital transformation programs

To Apply 

If you are ready to make a difference with HammondCare, Apply Now! 

Pre- Employment Checks  

All short-listed applicants for these positions will be asked to consent to a criminal record check and references.

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.