Senior Digital Analyst

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the LifeAt Medtronic, we are building a Center of Excellence in Digital, Customer Experience and Innovation to accelerate the transformation of our business across LATAM region. We are looking for professionals who want to generate real impact by combining strategy, data, technology and execution to enhance customer experience, drive operational efficiency and unlock new growth opportunities. If you are motivated by working in multicultural, fast-paced and results-oriented environments, this is your opportunity to be part of a transformation with tangible impact on the healthcare ecosystem.
The Senior Digital Analyst orchestrate the delivery of high impact digital features for LATAM, operating at the intersection of business, technology and UX. This role translates business needs, user pain points and strategic priorities into clear, actionable user stories and supports the delivery of digital products (portals, e procurement, automation, AI use cases, Salesforce enhancements) with quality, on time and with measurable value. The role will be working in a Flex Work model in Sao Paulo, Brazil.

Responsibilities may include the following and other duties may be assigned:

• Continuously refine the product backlog for one or more digital products

• Write clear user stories, acceptance criteria and epics, reflecting business needs, edge cases and regulatory constraints

• Support prioritization of backlog items based on business value, user impact and technical feasibility, aligned with the Product Owner, Digital Product Manager and stakeholders

• Support sprint planning, backlog grooming, daily stand‑ups and sprint reviews, ensuring clarity and alignment for engineering teams

• Map and document end‑to‑end business processes, identifying pain points, bottlenecks and opportunities for digital and AI solutions

• Work closely with Sales, Marketing, Operations, Finance, Supply Chain and Customer Service to deeply understand processes, user journeys and pain points

• Engage directly with internal and external stakeholders (e.g. field teams, distribution centers, customer operations) when needed to refine requirements and validate solutions

• Translate business language into structured requirements and specifications that are understandable for development teams

• Identify and help refine new Digital and AI features

• Work with Data, IT and vendors to ensure that AI and digital use cases are well‑defined, testable and integrated into user flows

• Collaborate with UX Designers to ensure user stories reflect UX requirements, usability standards and accessibility best practices

• Participate demos and validation sessions with business stakeholders, ensuring that delivered features meet expectations and regulatory requirements

• Support defect triage, prioritization and resolution together with Product Owner, QA and Engineering

• Monitor product and feature performance (usage, errors, adoption, cycle times) with the Product Owner and Data team, using insights to suggest backlog improvements

• Contribute to post‑implementation reviews and continuous learning loops, capturing lessons learned and improvement ideas

• Maintain updated documentation of requirements, flows, rules and dependencies in the agreed tools (e.g. Confluence, Miro, process repositories)

• Support preparation of materials for steering committees, status reports and executive updates

Required Knowledge and Experience:

• Bachelor’s degree completed

• Fluent in Spanish

• Fluent in English

• Four years of experience as Product Owner, Product Analyst, Business Analyst, Digital Analyst or similar, preferably in digital transformation or CRM/e‑commerce/portal projects

• Solid experience writing user stories, acceptance criteria, process flows and functional specifications

• Experience working closely with engineering/IT teams in Agile environments (Scrum, Kanban, SAFe or similar)

• Ability to understand end‑to‑end business processes (e.g. quotations, order‑to‑cash, pricing, approvals) and support their translation into system behaviors

• Clear and objective communication (business ↔ technology)

• Curiosity and willingness to learn about AI; Exposure to AI / GenAI use cases as part of product requirements; Familiarity with Salesforce and/or other enterprise CRMs, and digital channels (B2B/B2C portals, e‑commerce, e‑procurement, self‑service) is advantageous

We Offer

Medtronic is recognized by the Great Place to Work (GPTW) and, in 2022, reached tenth place in the ranking of best companies to work for in the industry and services category. This recognition reinforces our ongoing commitment to the well-being of our employees. Our benefits are carefully designed to promote quality of life, and this is why we work with the best suppliers on the market. Find out more about what we offer in our benefits package:

Private Pension Plan, Transport voucher, reimbursement for charter or parking, Flexible meal voucher, medical assistance and Dental assistance (for you and your legal dependents (spouses, children and stepchildren), Life insurance, Gympass, childcare assistance, pharmacy discount, ESPP (discounted share purchase program), educational subsidy + idiom program.

Wellness programs:

- Birthday Day Off

- Maternity leave 6 months + Paternity leave 20 days

- Paid Family Leave Program of up to 6 weeks.

- Work 4 weeks from anywhere.

NOTE: OPTION of transportation + hybrid work will not be available for positions in the clinical and sales areas, as well as for positions that do not have working time control.

Our Commitment

Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

About Medtronic

Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

In everything we do, we are engineering the extraordinary.

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected]. 

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).