Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.
Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.
Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.
Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.
The Role:
Joining Aisera as a DevOps Engineer offers an exciting opportunity to work on innovative projects, collaborate with talented professionals, and make a significant impact on our product operations offerings. In this role, you will work to harden assets and procedures around and within Aisera’s infrastructure. You must have experience not only finding issues, designing solutions, and leading projects to implement them. If you are passionate about Cloud security controls and deployment, possess the required expertise, and have experience with Cloud and infrastructure as code platforms, we encourage you to apply and be a part of our growing team.
This role is based out of our Palo Alto, CA office, and an Onsite interview is required as part of the process.
Responsibilities:
Infrastructure as Code (IaC):
- Design, implement, and manage Infrastructure as Code (IaC) for various cloud platforms (e.g., AWS, Azure, GCP).
- Automate provisioning, configuration, and deployment of infrastructure components.
Continuous Integration/Continuous Deployment (CI/CD):
- Implement and maintain CI/CD pipelines for efficient and reliable software delivery.
- Collaborate with development teams to integrate CI/CD practices into the development process.
Automation:
- Develop and maintain automation scripts for system provisioning, configuration, and application deployments.
- Identify opportunities for process automation to improve efficiency.
Monitoring and Logging:
- Implement and manage monitoring solutions to ensure the health and performance of systems.
- Set up and maintain logging and alerting systems for proactive issue identification and resolution.
Security:
- Implement and enforce security best practices in infrastructure and code.
- Collaborate with the security team to conduct regular security assessments and ensure compliance.
Collaboration:
- Work closely with development, QA, and operations teams to ensure smooth handoffs and promote a culture of collaboration.
- Provide support and troubleshooting for production issues.
Basic Qualifications:
- 8+ years of experience with the development, deployment, and automation of cloud solutions in an enterprise cloud-based environment
- Experience with public cloud platforms and services (e.g., AWS/Azure/GCP)
- Strong proficiency in scripting languages (e.g., Python, Java)
- Skilled with Cloud and CI/CD framework/tools, such as Docker, Kubernetes, GIT, Jenkins
- Experience with configuration management tools (e.g., Ansible, Puppet, Chef)
- Proven experience with building deployment pipelines and enabling self-service
- Experience with infrastructure-as-code software tools: Terraform / Helm is a plus
- Solid understanding of networking concepts and security best practices - standard software and web application security vulnerabilities
- Knowledge of infrastructure monitoring tools (e.g., Prometheus, Grafana).
- Familiarity with REST API design & database management systems (e.g., MySQL, PostgreSQL)
- Excellent problem-solving and communication skills
- Bachelor’s degree in Computer Science, Information Technology, or related field
Preferred Qualifications:
- Startup experience
- Knowledge of crypto primitives, authentication protocols, and authorization standards (Eg, SSL/TLS, SAML, OAuth, JWT tokens).
- Experience with agile development methodologies.
- Experience with microservices architecture.
- Experience training or mentoring other operations engineers in secure operations and other security best practices.
Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
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At Aisera, we strive to design equitable and explainable compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
Bay Area, CA
$125,000—$160,000 USD
Top Skills
What We Do
Aisera is a leading provider of enterprise Generative AI apps and a platform that helps enterprises accelerate revenue growth, improve user productivity, lower costs, and create magical user experiences.
Our products - AiseraGPT, AI Copilot, AI Search, and Agent Assist - are built on our Generative AI Platform that serves as the fundamental building block for enterprise GenAI applications. Aisera leverages a TRAPS framework (Transparent, Responsible, Auditable, Privacy, and Secure) to meet stringent data governance requirements while adhering to the highest standards of Responsible AI.
Aisera products deliver human-like interactions with a multi-modal interface, providing contextually rich conversations that boost user productivity. With pre-trained, domain-specific LLMs grounded in customer data, our products offer higher accuracy, fewer hallucinations, and increased resolution rates. They address critical industry challenges, spanning a wide range of solutions, including AI-driven software engineering, code generation, content and knowledge creation, workflow automation, and natural language AI-powered analytics.
AiseraGPT automates knowledge retrieval and repetitive tasks, while AI Copilot serves as a personal companion for answering questions, analyzing data, and completing tasks. Agent Assist provides real-time assistance for agents, including case summarization, recommendations, and next best actions, through an embedded UI widget in SaaS applications like ServiceNow, Salesforce, Workday, and more. Aisera’s AI Search allows users to perform secure, private, and permissions-aware enterprise-wide searches using natural language, generating answers, summaries, and micro-actions to boost efficiency.
Aisera provides a Universal Bot with a unified interface to resolve user requests across all domains, including Engineering, HR, IT, Sales, Marketing, Customer Service, Life Sciences, Healthcare, Financial Services, and Retail. Aisera compliments these offers with action bots that are built-in with customizable AI Workflows through an Event and Visual Studio to take action and automate business processes.
Aisera technology is based on an Agentic and reasoning architecture that can perform intentless and intent-driven natural language requests across unstructured and structured databases, business apps, and systems of records. Users benefit from a default large context window, personalized responses, and summarizations.
