Summary
As a Senior Developer Support Engineer, you will help developers deploy, operate, and scale Temporal in cloud-native environments. You’ll focus on troubleshooting infrastructure issues, improving reliability, and building tooling that makes it easier for developers to run Temporal effectively. This role is ideal for someone who enjoys solving real-world distributed systems problems and enabling others to succeed.
What You’ll Do
Support Developers and Resolve Issues
- Work directly with developers to debug infrastructure and deployment issues in Temporal environments (Kubernetes, Docker, cloud services).
- Investigate and resolve performance bottlenecks, networking problems, and availability incidents.
- Provide clear, actionable guidance to help developers run Temporal reliably at scale.
Once ramped up, we expect you to independently drive technical solutions, whether debugging complex production issues or proactively improving systems.
Build and Improve Infrastructure Tooling
- Contribute to observability and monitoring solutions using Prometheus, Grafana, and related tools.
- Help improve reliability, load balancing, and ingress/egress networking for Temporal deployments.
Collaborate and Share Knowledge
- Partner closely with engineering, product, and developer advocacy teams to relay field issues and feedback.
- Document best practices, troubleshooting playbooks, and infrastructure guides for the developer community.
- Participate in on-call rotations to support production deployments and provide timely responses to critical issues.
What You’ll Bring
- 5+ years of experience in cloud-based environments as an infrastructure engineer
- Proficiency with AWS, GCP, or Azure cloud platforms
Hands-on experience deploying and managing containerized services (Kubernetes, Docker, EKS, GKE) - Familiarity with cloud infrastructure and networking (load balancing, DNS, TLS, ingress/egress)
Demonstrated ability to manage services across on-premises and cloud infrastructures - Experience with monitoring/observability tools such as Prometheus, Grafana, or OpenTelemetry
- Prior experience troubleshooting production performance and availability issues
- Strong written and verbal communication skills; ability to explain complex technical concepts clearly
- Comfort working on a remote team and collaborating across time zones
Nice to Have
- Experience with infrastructure-as-code (Terraform, Ansible, or AWS CDK)
- Knowledge of security certificate management and implementation
- Background in customer-facing roles such as professional services, solutions architecture, or developer advocacy
- Fluency in one or more of: Python, Go, Java, or TypeScript
- Familiarity with distributed systems concepts and Temporal workflows
Compensation
- The estimated pay range for this role is £77,000 - £92,000
- Additionally, this role is eligible to participate in Temporal's equity plan.
- Unlimited PTO, 12 Holidays + 2 Floating Holidays
- 100% Premiums Coverage for Medical, Dental, and Vision
- AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
- Empower 401K Plan
- Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!
Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com. Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness.
Travel
Temporal is a globally distributed, collaborative team that values opportunities for in-person connection. Occasional travel may be required for company events, team offsites, and other meaningful moments that bring us together.
- $3,600 / Year Work from Home Meals
- $1,500 / Year Career Development & Learning
- $1,200 / Year Lifestyle Spending Account
- $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you)
- $500 / Year Professional Memberships
- $74 / Month Reimbursement for Internet
- Calm App Subscription for Mental Health & Wellness
Top Skills
What We Do
Temporal develops and distributes the world's leading open source durable execution system. We make code fault tolerant, durable and simple.
Innovative companies like Datadog, Glovo, Indeed, Netflix, Qualtrics, Remitly, Snap and Yum! Brands build their services and applications with Temporal to make them reliable to run, productive to enhance and easy to troubleshoot and repair.
More than a decade in the making, Temporal is powered by veterans behind some of the industry's most loved systems technologies, programming frameworks and open source communities as well as investors like Amplify Partners, Sequoia Capital and Index Ventures.
