Summary:
ADT is seeking a Sr. Designer UX/UI to create intuitive, customer-centered digital experiences across ADT.com, acquisition funnels, shopping experiences, onboarding, and customer lifecycle journeys. The ideal candidate combines strong UX thinking, visual design excellence, and a passion for solving complex customer problems. This role partners closely with Marketing, Brand, Content, SEO, Analytics, and Engineering teams to transform business objectives and customer needs into effective digital solutions. The Senior UX/UI Designer will contribute to the evolution of ADT's digital experience ecosystem through user-centered design, prototyping, experimentation, design systems, and continuous optimization.
Duties and Responsibilities:
- Design end-to-end customer experiences across ADT.com, acquisition funnels, shopping experiences, and customer lifecycle journeys.
- Create user flows, wireframes, rapid concepts, prototypes, and high-fidelity designs that balance customer needs with business objectives.
- Support A/B testing and experimentation initiatives by designing test concepts, variants, and experiences that drive engagement and conversion.
- Leverage customer insights, analytics, research findings, and experimentation results to continuously improve user experiences and business outcomes.
- Collaborate with cross-functional partners to balance customer needs, business goals, technical constraints, and brand standards.
- Present design concepts, recommendations, and rationale to stakeholders while incorporating feedback throughout the design process.
- Contribute to and maintain design systems, component libraries, templates, and design documentation.
- Conduct design reviews and quality assurance to ensure consistency and adherence to UX, visual design, accessibility, and brand standards.
- Stay informed on emerging UX, accessibility, and digital design best practices.
- Manage multiple projects and priorities in a fast-paced environment.
- Facilitate design reviews, workshops, and stakeholder discussions to drive alignment and gather feedback throughout the design process.
- Experience leveraging AI-powered design and prototyping tools such as Figma Make, Figma AI, copilot, or similar technologies to accelerate ideation, prototyping and design workflow
- Partner closely with Marketing, Brand, Content, SEO, Analytics, and Engineering teams to design and optimize customer-facing digital experiences
Skills and Competencies:
- Expert proficiency in Figma, including prototyping, design systems, and component libraries. Familiarity with Adobe Creative Cloud preferred.
- Strong typographic, layout, and visual hierarchy fundamentals.
- Strong expertise in UX strategy, information architecture, interaction design, visual design, and accessibility.
- Ability to manage multiple projects in a fast-paced setting.
- Excellent communication, storytelling, presentation, and stakeholder management skills.
- Strong understanding of responsive design principles and accessibility standards (WCAG).
- Experience creating rapid concepts and prototypes to communicate ideas and test solutions.
Minimum Qualifications:
- Bachelor's degree in UX Design, Interaction Design, Human-Computer Interaction, Graphic Design, or equivalent practical experience.
- 5+ years of UX/UI design experience with a portfolio demonstrating customer-facing web, eCommerce, or digital experiences.
- Experience leveraging user research, analytics, customer insights, and experimentation to inform design decisions.
- Portfolio demonstrating strong UX thinking, visual design execution, and measurable business impact.
Preferred Qualifications:
- Experience with conversion optimization, A/B testing, personalization, and experimentation platforms.
- Experience in eCommerce, D2C, retail, smart home, or consumer technology industries.
- Experience designing within enterprise-level design systems.
- Working knowledge of front-end development principles and implementation considerations.
Communication Skills:
Writing, Talking/Hearing on the phone (Continually=67-100% of workday)
Environment Requirements:
In office 4 days a week
Travel:
Occasionally, less than 25%
Skills Required
- Bachelor's degree in UX Design, Interaction Design, HCI, Graphic Design, or equivalent practical experience
- 5+ years of UX/UI design experience with a portfolio demonstrating customer-facing web, eCommerce, or digital experiences
- Expert proficiency in Figma, including prototyping, design systems, and component libraries
- Experience leveraging AI-powered design and prototyping tools (e.g., Figma Make, Figma AI, Copilot) to accelerate ideation and workflow
- Experience using user research, analytics, customer insights, and experimentation to inform design decisions
- Strong expertise in UX strategy, information architecture, interaction design, visual design, and accessibility (WCAG)
- Excellent communication, storytelling, presentation, and stakeholder management skills
- Ability to manage multiple projects and priorities in a fast-paced environment
- Familiarity with Adobe Creative Cloud
- Experience with conversion optimization, A/B testing, personalization, and experimentation platforms
- Working knowledge of front-end development principles and implementation considerations
- Experience in eCommerce, D2C, retail, smart home, or consumer technology industries
- Experience designing within enterprise-level design systems
ADT Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ADT and has not been reviewed or approved by ADT.
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Retirement Support — A 401(k) with a per‑paycheck company match and the possibility of an additional year‑end contribution is positioned as competitive. Feedback suggests this is a reliable anchor of total compensation value.
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Parental & Family Support — Paid parental leave, adoption/infertility support, and childcare discounts are highlighted as part of the package. Feedback suggests these offerings add meaningful non‑cash value across different employee groups.
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Wellbeing & Lifestyle Benefits — Core medical/dental/vision coverage is paired with an EAP, wellbeing programs, and employee discounts, with noted emphasis on mental‑health initiatives. Eligibility beginning the first of the month after 31 days in many roles reinforces accessibility and day‑to‑day usefulness.
ADT Insights
What We Do
ADT is the most trusted brand in smart home and business security. Through innovative products, partnerships and the largest network of smart home security professionals in the United States, we connect and protect what matters most to our customers at home, work and on the go. For more information, visit www.adt.com.
