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Job Summary
C1 Innovation Lab (Dallas) -- Helping customers reimagine Health Insurance
Opened in August 2017 in the West End, C1 Innovation Lab is located in a high-rise development housing HCSC in the Heart of Dallas. This is a place where we put our customers first (C1) while we imagine, explore, nurture, and activate on their behalf. The C1 Lab serves as a beacon for customers by demonstrating how committed we are to generating forward-thinking solutions that reduce health care expenses and improve health outcomes. C1 complements existing functions and infuses innovation into our daily operations.
Do you love wicked riddles? Are you a natural evangelist for people and design? Can you adeptly shift your focus from patients to community members to employees to c-level executives? Do you have a pulse on possible futures and an internal compass to anticipate unintended consequences? Do you have an insatiable desire to create human-centered solutions to some of healthcare’s most intractable challenges? If you are shamelessly shouting out yes to all these questions, then HCSC could be the place for you!
We are looking for a design practitioner to help C1 Innovation Lab shape our strategy and practice of innovation. This includes synerging improvements to the human experience with organizational and technical feasibility in a way that achieves our business goals; If you have experience playing a leading role in a design or innovation practice with impressive case studies that demonstrate business results; if you are innately curious, self-directed but highly collaborative, you may be the designer were looking for.
Required Job Qualifications:
•Bachelors degree in design strategy, design planning, or service design
•5 years of project work experience in the design strategy, design research or service design space.
•Experience planning and conducting research programs (including secondary and primary research), analyzing and synthesizing qualitative data and co-facilitating concept/design workshops
•Systems thinking
•Service design understanding
•Experience collaborating and working with multi-disciplinary teams.
•Experience with user-centered design practices, methods and tools.
•Experience generating user-friendly reports with strategic thinking and visuals.
•Verbal and written communication skills.
Preferred Job Qualifications:
•Advanced degree
•Understanding of and ability to engage in the entire design process (planning, research, concept development, prototype and pilot).
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
HCSC Employment Statement:
We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Base Pay Range$107,300.00 - $193,800.00
Top Skills
What We Do
Imagine Something New, Something Different.
Health Care Service Corporation, a Mutual Legal Reserve Company (HCSC), is the largest customer-owned health insurer in the nation and the fourth largest overall. Operating through our Blue Cross and Blue Shield Plans in Illinois, Montana, New Mexico, Oklahoma and Texas (as well as a variety of affiliates and subsidiaries,) we are expanding access to high-quality, cost-effective health care. We are equipping members with information and tools so they can make the best health care decisions for themselves and their families.
HCSC is continuously recognized as an employer committed to community, diversity and inclusion, training and development.
HCSC is committed to pioneering the health care space in ways as effective as they are creative. If you are passionate about the impact you want to have through your work, with a desire to apply innovative thinking to new and emerging challenges, we encourage you to learn more about HCSC.
Learn about what we stand for, how we work and the difference we’re making in the lives of our 15 million members. Join HCSC and discover what new ways of thinking can mean for you, your community, our customers and our organization.
Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.
