Senior Design Research & Strategy Specialist

About the Role
This role will be Product Owner for one of our CSBB scrums, you will support the evolution and implementation of key CSBB capabilities that transform the Wells Fargo customer experience. In this role, you will be responsible for collaborating with our Product Management and line of business (LOB) partners, and leading your scrum team to deliver solutions via Agile methodology. To be successful in this role, you must be a strong team player with exceptional interpersonal and communications skills, who thrives as an independent contributor, yet is able to leverage your leadership acumen to build credibility and direct matrixed resources in a fast-paced and constantly evolving environment.
Responsibilities:
Partner with product manager and project team to define business requirements to meet the project objectives. Ensure requirements are within our business standards and guidelines and align to our business strategy and objectives.
• Communicates, collaborates and negotiates with key stakeholders (value stream leaders, business groups and control groups)
• Manage, groom, and prioritize the scrum's backlog and work with the team to plan stories for upcoming sprints. Determines acceptance criteria for final UAT code.
• Be accountable for scrum team deliverables and KPIs. Monitor and measure progress on user story delivery and sprint team velocity. Review metrics to measure value and identify opportunities for improvement.
• Effectively manage risks associated with projects and scrum team, including: compliance with applicable laws, rules, and regulations; and adherence to internal Wells Fargo policies, procedures, and controls
• Look at industry trends and customer feedback to brainstorm on features.
• Communicate, collaborate and negotiate with key stakeholders (e.g. Value Stream Leader, LOB, Legal, Compliance, etc.)
• Obtain appropriate buy-in on difficult decisions and solve complex issues, especially when there isn't agreement amongst stakeholders, knowing how to negotiate and when to escalate to his/her leaders
• Work with operations and technical teams to research and resolve production issues. Clarify ambiguities and customer experience based on business requirements and product objectives.
Market Skills and Certifications:
Essential Skills:
• 5+ years of experience in one or a combination of the following: Payments product and Pega Solution Implementation using Agile methodology and Scrum certification
• 10+ years of overall experience predominantly in Project and Product Management
• Experience in Customer Experience Roadmap principles
• Experience in product management/development, program management, strategy, marketing and/or related position in a consumer-oriented, technology-dependent environment in financial services or related industries
• Ability to articulate complex concepts in a clear manner
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to manage large-scale initiatives and effectively partner with stakeholders across business and technical teams
• Ability to manage process discovery, process modeling, and process improvement activities
• Ability to negotiate, influence, and collaborate to build successful relationships
• Ability to synthesize complex analytical findings into executive level communications
• Ability to synthesize data to form a story and align information to contrast or compare to industry perspective and historical business trends
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to present and communicate effectively thru remote virtual tools like Teams, WebEx
• Knowledge and understanding of online authentication, authorization, fraud, or security
• Solid creative and strategic thinking skills
• Strong analytical skills with high attention to detail and accuracy
• Quantitative or qualitative data analysis experience
• Process improvement experience
• Agile and Jira experience in large, regulated organizations
Posting End Date:
19 Jan 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.