Senior Demo Engineer

Company Description

The Demo Engineering team is responsible for providing deep technical expertise to our Sales and Solution Engineering teams during a sales cycle. As a Demo Engineer, you will develop expertise in all Freshworks products and developer capabilities and help build and scale world-class product demo platforms and capabilities.

The ideal candidate will have a strong understanding of SaaS technologies, hands-on experience with demo environments, and the ability to engage clients with a consultative, solution-oriented approach. You will play a key role in shaping the success of our sales initiatives and be a vital part of the customer acquisition process.

Key Responsibilities: 

• Work closely with our Solution Engineers to deliver high-impact, customized demos to prospects and customers, highlighting advanced features, integrations, and technical capabilities based on specific customer use cases and business needs.

• Understand customer goals and challenges and play an active role in the solution and demo process.

• Ensure demo environments are prepared and functioning properly before each session, including managing user accounts, custom configurations, and integrations. Work with engineering teams to address any technical issues related to product demos.

• Curate demo environments specific to industries and verticals

• Set up and enable complex workflows and use cases within the product using OOB features and platform tools 

• Act as a technical subject matter expert, addressing customer questions around architecture, integrations, security, scalability, and other complex topics during the demo process.

• Build quick prototypes and customizations (including custom apps) to demonstrate the integration capabilities between Freshworks and other enterprise applications.

• Maintain and develop the internal application that helps automate the demo build process and create efficiencies for our Solution Engineers. Have the ability to run this as a full-fledged internal product. 

• Continuously improve product knowledge and demo skills. Stay up-to-date on product updates, new features, and industry trends.

• Lead special projects such as analyst presentations and demos.

• Provide mentorship to junior Demo Engineers and Solution Engineers. 

• Implement processes to build scalable features and workflows with the team and recommend coding best practices

• Help hire and train new hires and share best practices for delivering effective demos and handling complex customer queries.

Qualifications

• We’re looking for professionals with 5-6 years of professional experience in software development, building scalable web applications

• Experience in designing web-based solutions and understanding of microservices.

• Direct experience in product-based companies, especially those in SaaS domain, is preferred

• Prior experience in a Solution Architect role is an added advantage.

• Experience in working with gen-AI-based models to build applications

• Bachelor’s or Master's degree in CS/SE/EE/IS/MIS or related work experience

• Mandatory Skills (hands-on):

  • Experience in JavaScript and Node.js.

  • Experience in MySQL or other databases

  • Experience in HTML and CSS. 

  • Experience in Angular or React

  • Experience working with APIs (REST, JSON/HTTP).

  • Experience in working with AWS Services (AWS (EC2, Lambda, etc.) with relevant certifications

• Good-to-have Skills:

  • Experience in Python or other languages/frameworks

  • Mobile application development (iOS or Android) using mobile SDKs within apps.

• Excellent technical skills and programming skills are a must for this role. You will rely on these skills every single day!

• Your ability to work on a cross-functional team and collaborate is key. You must possess solid verbal, written, presentation, and interpersonal communication skills.

• You are a highly driven individual with an execution focus and a strong sense of urgency.

Job Description

strong sense of urgency

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.