The Role
Manage recovery of overdue debts via multiple channels, negotiate repayment arrangements, comply with regulations, and exceed performance metrics while engaging customers empathetically.
Summary Generated by Built In
About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.
Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.
About InDebted
InDebted is transforming the debt collection industry through technology, empathy, and performance. Our AI-driven, digital-first approach empowers customers to resolve their debts in ways that work for them — respectfully, transparently, and on their own terms.We partner with the world’s leading financial institutions to deliver intelligent, compliant, and customer-centric debt recovery experiences across global markets. Our people are driven by impact, performance, and doing right by our customers — every time.
About the Role
We’re hiring a Senior Debt Resolutions to join our growing UAE team. This is a high-performance role for someone who’s competitive, data-driven, and thrives on results. You’ll directly recover overdue balances through phone, email, and live chat, supported by InDebted’s cutting-edge technology and AI tools.If you’re skilled at influencing outcomes, calm under pressure, and passionate about turning tough conversations into positive results — this is your opportunity to shine.
Key Responsibilities
- Own recovery performance: Recover overdue balances through outbound and inbound channels — phone, email, SMS, and chat — focusing on speed, accuracy, and results.
- Negotiate with precision: Create and close repayment arrangements that align with business targets while preserving trust and compliance.
- Engage with empathy: Communicate with professionalism and respect, understanding each customer’s unique financial situation.
- Stay compliant: Operate fully within UAE Central Bank regulations and local debt collection laws, maintaining ethical and transparent practices at all times.
- Track results: Meet and exceed individual and team KPIs — recovery rate, response time, compliance score, and customer satisfaction.
- Document accurately: Keep all account notes, payment commitments, and follow-ups detailed and audit-ready.
- Collaborate and innovate: Work closely with Operations, Compliance, and Product teams to improve process efficiency and customer outcomes.
- Adapt fast: Stay current with evolving regulatory expectations and industry standards across the UAE and wider MENA region.
Experience and Skills
- 5+ years of proven collections or debt resolution experience, ideally within UAE financial services, fintech, or recovery agencies.
- Strong knowledge of UAE debt collection and consumer protection laws.
- Exceptional negotiation and communication skills — able to navigate sensitive situations with confidence and empathy.
- Bilingual proficiency (English and Arabic) Mandatory.
- Comfortable using CRM systems, collection tools, and performance dashboards.
- Driven, resilient, and results-oriented — thrives on achieving and exceeding targets.
- Excellent time management and organizational skills; able to handle high contact volumes efficiently.
What Success Looks Like
- Consistently hits or exceeds monthly recovery and compliance targets.
- Recognized internally for accuracy, professionalism, and performance.
- Demonstrates leadership through results — not title.
- Upholds InDebted’s commitment to ethical, human-centered collections.
Work Model
- 5 days per week in-office – Dubai.
- Dynamic, collaborative environment with strong regional growth potential.
Why Join InDebted
- Technology-first approach: Work with advanced AI tools that simplify your job and enhance your impact.
- High-performance culture: Recognition and rewards based on clear, measurable outcomes.
- Global reach, local expertise: Join a multinational team redefining collections across markets.
- Real impact: Help individuals regain control of their finances with empathy and integrity.
Our benefits packages vary depending on region and role requirements. Our talent acquisition team will be able to share more during the recruitment process.
At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.
For Recruiters: We appreciate the interest of all candidates and recruitment agencies, however for this role we are managing this hiring process internally and will not be accepting applications through recruitment agencies. Thank you!
Top Skills
AI
Collection Tools
Crm Systems
Performance Dashboards
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The Company
What We Do
InDebted is changing the world of consumer debt recovery for good.
Using data science, personalisation and digital channels, we’ve created a better way to collect debt that delivers 40% increased recoveries for businesses, while providing an empathetic experience that places consumers at the heart of our product.
It’s emotionally intelligent, digitally intelligent, and simply intuitive to the needs of every person, everywhere.
InDebted was founded in 2016 by our CEO, Josh Foreman. Fast forward to today, and InDebted has completed four funding rounds totalling $70+ million AUD, we’ve grown to a team of over 250 people living and working in 11 countries around the world, and we’re operational in five markets.
