Ready to join a team that's all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.
We believe work can be more than a job or task-it's a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what's possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results-for your career, your teammates, and our customers.
When you join Imprivata, you embark on a shared journey of ambition and growth. We're committed to building an inclusive workplace where everyone feels valued and supported. If you're looking for a place to match your passion with purpose-and where every day you can make an impact-you'll find it here.
We are seeking a Senior Deal Desk Analyst to join our team. This is a hybrid opportunity based out of Waltham, MA.
Job Summary
The Senior Deal Operations Analyst is a trusted partner to our North America Go To Market (GTM) sales with a focus on enabling Field Sales to close deals efficiently and effectively. This role will act as a strategic advisor, helping sellers find creative paths to structure deals, accelerate approvals, and deliver exceptional customer outcomes. This role owns critical aspects of the deal cycle, including pricing, discounting, co-terming, quote approvals, and contract strategy. By developing playbooks, documentation, and toolkits for deal execution, you will scale best practices and increase seller productivity. Success in this role requires a blend of strategic thinking, proactive engagement, and operational excellence, ensuring both business growth and customer value.
Duties and Responsibilities
- Manage the deal lifecycle-collaborate cross-functionally to improve deal velocity, enforce pricing discipline, and ensure compliance with accounting and business policies. Approval of quotes and pricing to facilitate order forms and purchase orders and booking of assigned orders.
- Contract and customer research to drive a co-terming contract strategy.
- Assist with complex contract negotiation and provide pricing options, deal construct alternatives and business analysis to help facilitate the deal process.
- Use data to drive go-forward pricing strategies and recommendations based on key variables
- Ensure compliance with customer contracts tied to key business and legal policies
- Develop documentation, playbooks, and toolkits that enable Sales and GTM teams to navigate deal processes with greater efficiency and consistency.
- Drive process improvements in the order to cash cycle and identify opportunities for automation in the quote to cash cycle.
- Enable cross-functional collaboration with Legal, Finance, and Operations, ensuring alignment and transparency throughout the deal process.
- Other duties as assigned and required.
Required Qualifications
- Bachelor's Degree or equivalent combination of education and experience
- 5-7 years' experience in Deal Operations, Deal Desk, Sales Operations, legal or finance roles.
- Proficient with Microsoft Excel and a CRM system like Salesforce.com. Knowledge of a deal forecasting tool like Clari is a plus.
- Experience in Software, preferably a mix of cloud and on prem.
- A passion for working with Sales and Renewals organizations
- Skilled in problem-solving, with a focus on unstructured problems involving multiple stakeholders
- Highly organized with strong attention to detail
- Excellent oral, written and presentation skills
- Ability to work autonomously and collaboratively in a team environment
This position offers a total compensation range of $133,800.00 to $143,800.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata's benefit offerings can be found here. This range represents the high and low end of Imprivata's compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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What We Do
For more than two decades, Imprivata has been redefining how life- and mission-critical industries secure and manage digital identities. We empower healthcare and enterprise organizations to enable fast, compliant, and secure access to technology—allowing clinicians and staff to stay focused on what matters most: patient care and operational excellence.
Our digital identity platform is purpose-built for complex environments where every second counts and security can never take a back seat. From authentication and access management to device, application, and identity governance, Imprivata provides a unified approach that balances usability with protection.
Trusted by the world’s leading healthcare systems and enterprises in over 45 countries, we deliver solutions that improve efficiency, safeguard data, and drive digital transformation.
At Imprivata, our commitment goes beyond technology—we partner closely with our customers to ensure their success, every step of the way.
Why Work With Us
At Imprivata, every voice matters. We’re a global team driven by innovation, compassion, and collaboration. Together, we live our values—Raise the Bar, Own the Outcome, Stay Nimble, and Win Together—while making a real impact on healthcare, technology, and the communities we serve.
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Imprivata Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Imprivata offers a flexible hybrid work model with three in-office days and two remote. Collaboration is key, and schedules are coordinated with managers to balance flexibility and connection.
