Senior Data Scientist

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Bengaluru, Bengaluru Urban, Karnataka
In-Office
Artificial Intelligence • Software
The Role

About Us

Ushur delivers the world’s first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases.

Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value.

About Ushur I Ushur XOS l Ushur GenA I


Title: Senior Data Scientist

Experience: 4-6 Years

Location: Bangalore

Work Mode: Hybrid


About the Role

We’re looking for a Senior Data Scientist to join our team building innovative applications powered by modern AI technologies. You’ll work on developing smart, user-facing features, integrating AI into real-world systems, and contributing to scalable, high-quality software. This is a great opportunity to grow your skills while working on impactful, forward-looking projects.


Responsibilities 

  • Build next-generation AI-powered applications using large language models (LLMs), agentic frameworks, and modern ML infrastructure.
  • Develop and integrate intelligent agents into enterprise production systems, enabling features like multi-turn conversations, code understanding, and task automation.
  • Implement scalable retrieval and generation pipelines using techniques like RAG (retrieval-augmented generation), vector search, and prompt engineering.
  • Collaborate with cross-functional teams—including product, research, and platform engineering—to bring AI features from prototype to production.
  • Write high-quality, maintainable code (primarily in Python) and contribute to system design discussions.
  • Stay up to date with the latest developments in the LLM/AI ecosystem and help evaluate tools, models, and frameworks for real-world use.
  • Participate in code reviews, share knowledge with peers, and continuously improve engineering practices.

Qualifications 

  • 4–6 years of experience in software engineering, with at least 2 years focused on machine learning or AI-based applications.
  • Familiarity with and enthusiasm for using AI tools to enhance efficiency and innovation.
  • Solid coding and debugging skills in Python, along with strong fundamentals in data structures, algorithms, and system design.
  • Experience working with large language models (e.g., OpenAI, Claude, Mistral), vector databases (e.g., FAISS, Weaviate), and ML toolkits.
  • Familiarity with techniques like fine-tuning, embeddings, RAG pipelines, or multi-agent systems (bonus if you've built or deployed any).
  • Comfortable working in a fast-paced environment with evolving tools and models.
  • A strong sense of ownership, curiosity, and willingness to grow into deeper AI/ML expertise over time.

Nice-to-haves

  • M.S in Computational linguistics, Applied Math or other CS related disciplines
  • Strong publication record around NLP/RL/ML at forums like NeurIPS, ICML, ICLR, EMNLP etc
  • Exposure to MLOps platforms (MLFlow, DVC etc) and Big Data ecosystem.

Why Join Us?

  • Thriving Company Culture: At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.
  • Bring Your Whole Self to Work: We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.
  • Rest and Recharge: We encourage work-life balance with 20 days of flexible paid time off annually. Your well-being matters, and we make space for it.
  • Comprehensive Health Benefits: Your health is a priority. We provide preventive health check-ups, medical insurance coverage for employees and their dependents, wellness sessions, and expert-led health talks at the office.
  • Invest in Your Future: We offer competitive compensation and stock options to give you a stake in Ushur’s success. You’ll grow with us while contributing meaningfully to our journey.
  • Embrace Growth: Growth Mindset is one of our core values – we believe in lifelong learning. Employees are encouraged to explore certification courses and professional development, with reimbursement opportunities. You’ll also have access to the Ushur Community’s vast learning resources.
  • Flexible Work Options: We recognize the need for flexibility. Depending on your role and location, we offer an in-office or hybrid work model that supports both collaboration and personal well-being.

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The Company
HQ: Santa Clara, CA
211 Employees
Year Founded: 2014

What We Do

Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.

Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance.

Learn more at: www.ushur.com

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