Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your impact on our mission
We are looking for a Staff Software Engineer (SSE) to join our Data Engineering team! In this role, you will design, build, and optimize scalable data systems that empower decision-making and innovation at Zocdoc. You’ll collaborate with cross-functional teams to manage data pipelines, strengthen governance, and improve the tools and processes that help data producers and consumers work together effectively. This role leads our specialized Data Infrastructure group, which is responsible for building, maintaining, and optimizing the platforms that power data workflows across the company. You’ll focus on the underlying infrastructure that supports analytics, experimentation, and machine learning—ensuring it runs efficiently, securely, and cost-effectively to improve the healthcare experience for patients and providers.
You’ll enjoy this role if you are…
- Passionate about the inner workings of data platforms and infrastructure
- Excited to tackle both technical and strategic challenges to build reliable, scalable systems
- Motivated to create high-leverage tools that power analytics and data science
- Energized by the opportunity to build tools and processes that directly improve patient and provider experiences through better data
- Autonomous, proactive, and eager to solve complex problems with practical, scalable solutions
Your day to day is…
- Designing and maintaining scalable data pipelines for ingestion, transformation, and delivery across multiple data sources
- Collaborating with Analytics Engineers and Product teams to curate datasets and establish data contracts that improve transparency and reliability
- Developing and managing modern data architectures, such as lakehouses and medallion layers, using tools like Databricks, Delta Lake, or Iceberg
- Optimizing Snowflake usage and performance, ensuring data quality and cost efficiency
- Supporting and scaling orchestration platforms (like Dagster), metadata systems (like Unity Catalog or Collibra), and monitoring tools (like Datadog)
- Collaborating with data engineering, analytics engineering, and security teams to deliver stable and efficient infrastructure for diverse workflows
- Building tools, alerting systems, and documentation that ensure reliable operation and developer self-service across our data stack
You’ll be successful in this role if you have…
- 8+ years of experience in data engineering or platform/infrastructure roles, with a focus on scaling tools and systems
- Expertise in Python or Scala, and strong proficiency in SQL for data modeling and optimization
- Deep experience with data warehouse technologies like Snowflake, including clustering, performance tuning, query profiling, and access management
- Experience with data lake and lakehouse architectures such as Databricks, Delta Lake, Iceberg, or Apache Hudi, and query engines like Athena or Presto
- Proven ability to design and implement scalable ETL pipelines using technologies like dbt for transformation and Databricks for large-scale processing
- Familiarity with managing infrastructure-as-code, job orchestration (Dagster, Airflow), and CI/CD workflows
- A proactive mindset and strong problem-solving skills, especially when troubleshooting complex infrastructure issues
- Excellent collaboration and communication skills to support cross-functional teams and data consumers
Bonus if you have…
- Experience implementing row-level security and data masking for PHI/PII use cases
- Exposure to governance tools (e.g., Collibra, Amplitude, Looker admin, Unity Catalog)
- Familiarity with AWS services, especially for storage and compute cost optimization
Benefits:
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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Top Skills
What the Team is Saying
What We Do
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use Zocdoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive check-ups, fill out their paperwork online, and more.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration, agility, and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex, slow-moving industry, and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
