The Role
Perform deep analysis and validation across large enterprise datasets. Build advanced SQL queries, reconcile data across systems, investigate discrepancies, and support analytical datasets and reporting layers. Partner with data engineering to understand pipelines, maintain data governance, and ensure metric consistency and audit readiness.
Summary Generated by Built In
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
This role is focused on deep data analysis, data validation, and advanced analytics across enterprise datasets. The position is suited for a highly analytical professional who works extensively with data, builds complex queries, validates outputs, and ensures high-quality, trusted data. The role requires strong technical data skills with an understanding of underlying data platforms and pipelines, but remains focused on analysis rather than engineering.
What You'll Be Doing
- Perform deep data analysis across large, complex datasets to uncover trends, anomalies, and insights
- Develop advanced SQL queries for data extraction, transformation, and validation
- Analyze and validate data outputs across systems and reports to ensure accuracy
- Partner with data engineering teams to understand data structures and pipeline logic
- Investigate and resolve data discrepancies using root cause analysis
- Build and support analytical datasets and reporting layers for downstream consumption
- Willingness and ability to work US hours (night shift / US business time alignment)
Advanced Data Analysis
- Perform detailed analysis on large datasets to identify trends and business patterns
- Conduct root cause analysis on data inconsistencies and reporting issues
- Work across multiple data sources to reconcile and validate information
- Develop reusable queries and analysis frameworks
- Support complex ad-hoc analytics and troubleshooting requests
Data Quality & Validation
- Design and execute data validation checks (row counts, aggregates, reconciliation)
- Ensure data completeness, accuracy, and consistency across systems
- Validate business logic and transformation outputs
- Identify data anomalies and document findings
- Work with upstream and downstream teams to resolve data issues
Data Governance
- Maintain data definitions, business rules, and metric consistency
- Support data lineage understanding across datasets
- Contribute to data governance standards and documentation
- Ensure data is audit-ready and aligned with compliance requirements
- Promote consistency in metric definitions and reporting logic
What You'll Bring to the Role:
- 5+ years in data analysis, analytics, or related roles
- Strong experience working with enterprise data environments
- Proven track record in data validation, troubleshooting, and analysis
- Experience working with technical teams (data engineering, platform teams)
- Advanced SQL (joins, CTEs, window functions, complex aggregations)
- Experience working with large datasets in platforms like Databricks, Synapse, or Snowflake
- Strong understanding of data structures, schemas, and transformations
- Familiarity with data pipelines and how data flows across systems
- Experience with BI/reporting tools (Power BI, Tableau)
- Strong problem-solving and critical thinking skills
- High attention to detail and data accuracy
- Ability to work independently on complex analytical problems
- Experience performing reconciliation and validation across multiple systems
#LI-IG1
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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Skills Required
- 5+ years in data analysis, analytics, or related roles
- Advanced SQL (joins, CTEs, window functions, complex aggregations)
- Experience working with large datasets in platforms like Databricks, Synapse, or Snowflake
- Experience with BI/reporting tools (Power BI, Tableau)
- Proven track record in data validation, troubleshooting, and analysis
- Strong understanding of data structures, schemas, and transformations
- Familiarity with data pipelines and how data flows across systems
- Experience performing reconciliation and validation across multiple systems
- Strong problem-solving and critical thinking skills
- High attention to detail and data accuracy
- Ability to work independently on complex analytical problems
- Experience working with technical teams (data engineering, platform teams)
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
