The Role
The Senior Data Analyst will drive data-informed decision-making by analyzing complex datasets, developing dashboards, and providing insights to stakeholders. Responsibilities include collaborating cross-departmentally, maintaining KPI frameworks, and mentoring junior analysts.
Summary Generated by Built In
We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started.
Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere.
We are seeking a highly skilled and motivated Senior Data Analyst to join our Analytics & Insights team. The ideal candidate will be responsible for driving data-informed decision-making across the organization by translating business problems into analytical solutions, designing insightful dashboards, and uncovering trends that guide strategic actions.
This role requires deep analytical expertise, strong business acumen, and the ability to communicate complex findings clearly to both technical and non-technical stakeholders.
What you will do:
- Data Analysis & Insights
- Analyze complex datasets to identify actionable insights, trends, and opportunities.
- Develop and maintain dashboards, reports, and data visualizations using tools such as Looker, Tableau, Power BI, or Redash.
- Conduct ad hoc analyses to support product, marketing, and operations initiatives.
- Data Strategy & Modeling
- Partner with data engineering teams to ensure data quality, integrity, and availability.
- Develop and maintain KPI frameworks and performance measurement systems.
- Assist in building scalable data models and automation pipelines.
- Stakeholder Collaboration
- Partner cross-functionally with Product, Finance, Marketing, and Operations teams.
- Translate business questions into data requirements and analytical deliverables.
- Present insights and recommendations to senior leadership.
- Mentorship & Best Practices
- Mentor junior analysts and foster a culture of data-driven decision-making.
- Define and standardize analytical best practices across the organization.
Who you are:
- You hold a Bachelor’s degree in Data Science, Statistics, Mathematics, Economics, Computer Science, or a related field (Master’s preferred).
- You bring 5+ years of experience in data analytics, business intelligence, or a closely related role.
- You are highly proficient in SQL and at least one programming language such as Python or R.
- You have hands-on experience with modern BI and analytics tools like Looker, Tableau, Power BI, or Mode.
- You have a strong foundation in statistical analysis, data modeling, and A/B testing methodologies.
- You are comfortable working with large-scale datasets and cloud-based data environments (e.g., Snowflake, Eppo).
- You communicate insights clearly and effectively, using data storytelling to influence decision-making across technical and non-technical audiences.
- You think analytically and approach problems with curiosity, rigor, and a solutions-oriented mindset.
- You demonstrate strong attention to detail and a commitment to data accuracy and integrity.
- You bring solid business and product acumen, using data to drive impact and growth.
- You collaborate well with cross-functional partners, including product and growth teams.
- You thrive in fast-paced environments and are motivated by continuous learning and improvement.
Nice to have:
- Experience in telecommunications, SaaS, or consumer-facing product environments.
- Familiarity with machine learning concepts, predictive analytics, and experimentation platforms.
- Understanding of ETL processes and data warehousing fundamentals.
- Prior experience supporting product experimentation, growth analytics, or optimization initiatives.
More about TextNow
Our culture
We’re proud of the culture that we’ve built at TextNow, but one of the most common questions we hear is ‘how do you continue to sustain it as the world and the company continues to change?’ The reality is that we’re only able to keep up because each and every TextNovian contributes to our culture through being involved, by living our values, sharing feedback, embracing change and more!
Our values
Customer Obsessed
We strive to have a deep understanding of our customers.
Do Right By Our People
We treat each other with fairness, respect, and integrity.
Accept the Challenge
We adopt a "Yes, We Can" mindset to achieve ambitious goals.
Act Like an Owner
We treat this company like it's our own... because it is!
Give a Damn
We are deeply committed and passionate about our work and achieving results.
Our benefits and more
This is a brief overview of the benefits that TextNow offers its employees. More complete details can be found in TextNow’s Benefit Guide and legal plan documents, which are available to employees on or shortly after their start date with TextNow. The benefits listed herein are for illustrative purposes only and may change from time-to-time in TextNow’s sole discretion.
Free phone service
Strong work life blend
Flexible work arrangements (work-from-home, remote, or access to one of our office spaces)
Employee stock options
Unlimited vacation
12 paid holidays per year
Competitive pay
Health, dental, and vision benefits
Short-term & long-term disability
$750 annual wellness benefit or healthcare spending account
RRSP matching (Canada) | 401(K) (USA)
Parental leave for eligible employees
Learning & Development opportunities
We travel a few times a year for various team events, company-wide off-sites, and more
More information about our total rewards package will be available during the hiring process.
Dogfooding & Customer Obsession
At TextNow, every employee gets to actively use our app for calling and texting. Dogfooding helps us experience what customers do, to spot issues early, and drive better design, developer, and user experiences.
Diversity and Inclusion
Our aim is to make every person who joins TextNow feel like they belong, that they’re valued, and that they’re able to be their authentic selves at work.
We’re all accountable for creating an inclusive culture and a sense of belonging for one another. By doing this together, we’ll make TextNow better for everyone.
Equal opportunity
We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic.
Applicants who require reasonable accommodation during the hiring process may contact our Talent Team.
TextNow Candidate Policy
By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy
Top Skills
Eppo
Looker
Power BI
Python
R
Redash
Snowflake
SQL
Tableau
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The Company
What We Do
Our mission is to break down the barriers to communication and free the flow of conversation for people everywhere.
TextNow is evolving the way the world connects and that’s because we’re made up of people with curious minds who bring an optimistic, yet critical lens into the work we do.
We’re the largest provider of free phone service in the nation. And we’re just getting started. Join TextNow and break down barriers to communication with us.
