The Senior Data Analyst will support our Insurance Sales, Service, and Operations teams. This individual will utilize data analytics, analysis, & reporting to provide key stakeholders with the information needed to make strategic business decisions and develop unique solutions to enhance our Agency's growth.
The primary duties of the Senior Data Analyst are to:
Establish data analytics processes, roles, quality criteria, and performance metrics to support Agency leadership in achieving performance objectives.
Identify, develop, and implement scalable data strategy, self-service tools, and workflow automation.
Analyze and report data associated with sales, service and operational effectiveness, member retention, and project/product performance.
Identify and evaluate the business value of new and existing data sources and uncover significant trends that will affect the organization in optimizing business decisions.
Ensure the quality and accuracy of data results and analytic methods through the establishment of testing and validation procedures and best practices.
Participate in the evaluation of new technology, and vendor selection processes.
Prioritize, scope, and recommend enterprise integrations and key performance indicators (KPIs) for projects across multiple business lines.
Participate in project plans, timelines, and deliverables, and manage Agency resources.
Advocate for data analytics practices and technology to senior stakeholders.
Select and implement (or oversee implementation) all data analytics tools and frameworks.
Execute quality controls and testing for ensuring project deliverables meet user expectations.
Working with Enterprise counterparts to assure the Agency complies with the data governance framework.
To the qualified candidate, we offer:
The starting base compensation for this position is $69,370 to $100,000 annually. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
This position is eligible to participate in our Annual Bonus Program with a target bonus percentage of 5%.
8 Paid Company Holidays
Nearly 4 weeks of Paid Time Off
401(k) plan with company match up to 7%
Medical, Dental, Vision & Prescription Coverage
Tuition reimbursement
Complimentary AAA Membership
FREE Life Insurance
Minimum Qualifications
Bachelor's degree (BS/BA) or equivalent in Insurance, Business Administration, or related field, with at least 4 years experience in an analytics or technical project management environment, or the equivalent combination of education and work experience.
Proficient in analytics tools such as SQL, Excel, R, Tableau or PowerBI, Python, Adobe, or Google Analytics.
Proficiency with call center data analytics and analysis (speech, text, cross-channel, predictive, and performance).
Conduct in-depth analyses of data to identify trends, patterns, and relationships, and summarize findings clearly and concisely for both technical and non-technical audiences.
Exceptional analytical, communication, critical thinking, and problem-solving capabilities
Work with project teams to understand the business objectives of each project and ensure that data analytics is used to its fullest potential to achieve these goals
Develop detailed reports and presentations to communicate results of data analysis to key stakeholders, providing recommendations for further action based on findings
This position will work a hybrid schedule of Tuesday, Wednesday, and Thursday each week in an office in Cincinnati, OH or Wilmington, DE. Relocation will not be offered.
Full time Associates are offered a comprehensive benefits package that includes:
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
- And MORE! Check out our Benefits Page for more information
ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category:
Admin - ClericalSimilar Jobs
What We Do
For more than 100 years, we’ve been helping people get to where they’re going. We were founded on Roadside Assistance, but have progressively expanded our offerings to include insurance, retail, and travel services in order to assist more customers. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team.
We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while advancing their own career. AAA Club Alliance received the prestigious Ragan Diversity Award for Allyship in Action in 2021 and in 2023 was a finalist for Ragan’s Corporate Social Responsibility & Diversity Award for our Stepping Up for Hunger campaign. For more information, please visit www.AAA.com/Careers and follow us on social media @AAAClubAlliance.
