The Role
Lead design and delivery of agentic GenAI systems and RAG-based question answering over clinical and operational data. Build scalable Databricks/Spark data pipelines, embeddings and feature/retrieval stores, microservices/APIs, and production-grade MLOps. Ensure HIPAA-compliant deployments, conduct POCs, establish evaluation frameworks, mentor engineers, and collaborate with product, legal, and clinical teams.
Summary Generated by Built In
Requisition Number: 2374409
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Agentic AI Architecture & Delivery
- Design and implement (multi) agentic workflows where LLMs plan, decompose tasks, invoke tools/APIs, and synthesize answers across heterogeneous data sources and services
- Build retrieval augmented generation (RAG) and hybrid search pipelines to power robust question answering over clinical and operational data
- Design, code, test, document, and maintain high quality, scalable Big Data and cloud solutions
- Develop scalable microservices and APIs for integrating agent capabilities into clinician tools and internal apps
- Create prototypes/POCs and conduct design/code reviews to derisk delivery and raise engineering quality
- LLMs, GenAI & Model Adaptation
- Leverage and adapt LLMs; perform prompt engineering, grounding, guard railing, and domain adaptation for healthcare terminology and tasks
- Design intelligent frameworks and finetune models for compliance, accuracy, and ethical standards
- Establish evaluation frameworks (automatic + human in the loop) to measure faithfulness, helpfulness, bias, toxicity, privacy leakage, and overall quality
- Data & Platform Engineering
- Partner with data engineering to build feature/retrieval stores, embeddings pipelines, and ETL/ELT jobs on Spark/Databricks; design analytics models and rules engines
- Define and develop APIs for integrations across the enterprise; improve data access patterns for low latency inference
- Delivery, MLOps & Reliability
- Own MLOps/LLMOps: CI/CD for models/prompts, automated tests (unit/contract/eval), versioning, lineage, rollback; enable blue/green or canary releases
- Instrument SLOs/SLIs (latency, availability, hallucination/defect rate) and cost KPIs (tokens, GPU hours) with dashboards and alerts
- Lead production deployments on internal platforms (e.g., UAIS) with solid observability, reliability, and cost controls
- Security, Privacy & Compliance
- Champion HIPAA and regulated industry controls; integrate access controls, PHI/PPI safeguards, data minimization, encryption, and auditability
- Collaborate with legal, compliance, and clinical safety to operationalize Responsible AI principles
- Product, Estimation & Collaboration
- Analyze and define customer requirements; assist in defining product technical architecture and delivery roadmaps
- Provide effort estimates and inputs for resource planning; collaborate with QA, architecture, and peer teams
- Write technical documentation, support production, and mentor engineers, and keep skills current through continuous learning
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Bachelor's degree in engineering, Computer Science, IT, or related fields
- 7+ years of experience in Data Engineering and Cloud Platform Engineering
- 4+ years of experience in Azure Databricks, Spark optimization, and architecture design
- 2+ years of experience in GenAI solution development involving LLMs, RAG, LangGraph, or AI agents
- Experience leading technical teams and driving enterprise AI adoption
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Bachelor's degree in engineering, Computer Science, IT, or related fields
- 7+ years of experience in Data Engineering and Cloud Platform Engineering
- 4+ years of experience in Azure Databricks, Spark optimization, and architecture design
- 2+ years of experience in GenAI solution development involving LLMs, RAG, LangGraph, or AI agents
- Experience leading technical teams and driving enterprise AI adoption
Optum Compensation & Benefits Highlights
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Leave & Time Off Breadth — PTO accrues each pay period with eight paid U.S. holidays plus a floating holiday, and generous time away is consistently emphasized. This breadth supports planned and unplanned time off beyond standard vacation days.
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Parental & Family Support — Six weeks of paid parental leave, up to two weeks of paid caregiver leave, Bright Horizons back‑up care, and adoption assistance signal strong family-oriented support. EAP access with counseling sessions further extends help to employees and their households.
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Wellbeing & Lifestyle Benefits — Company‑paid short‑ and long‑term disability, Calm app membership, tuition reimbursement, commuter and FSA accounts, and broad employee discounts expand everyday wellbeing resources. Free or low‑cost virtual visits complement these lifestyle supports.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
