Senior CXM Strategist

Posted Yesterday
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Madrid, Comunidad de Madrid, ESP
In-Office
Senior level
AdTech • Marketing Tech
The Role
Leads strategic omnichannel marketing planning and delivery for clients, translating market trends, technology, and competitive insights into marketing strategies. Builds executive client relationships, manages strategy teams, coordinates with internal and partner agencies, and identifies data and measurement frameworks to demonstrate business impact.
Summary Generated by Built In

Job Description:

Key responsibilities:
Leads the building, development and delivery of strategic omni-channel marketing plans
Continually monitors current marketing trends, new technology solutions and competitive strategies – and then translates them into new marketing ideas for clients
Shows a strong understanding of differences in marketing to customers in different verticals and environments
Develops trusted, long-term relationships with key client contacts and executives
Ensures meaningful client value is delivered through a mix of best-practice solutions, skills, capabilities and original thinking
Manages team members to deliver strategy projects correctly and on-time
Collaborates and develops relationships with internal teams (account management, operations, creative, analytics etc.) and partner agencies to understand the feasibility of cross-channel recommendations/ plans
Identifies key data points and measurements to show the impact of our approach and strategy on the client’s business

Location:

Madrid

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent

dentsu Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dentsu and has not been reviewed or approved by dentsu.

  • Parental & Family Support — Paid parental leave at full pay and caregiver supports (including backup care) are emphasized as standout elements. Feedback suggests family-oriented benefits are a strong part of the package.
  • Leave & Time Off Breadth — Flexible or unlimited PTO, extensive paid holidays, and a year-end office closure are established components. Feedback suggests time-off policies are generous and add meaningful flexibility.
  • Retirement Support — A large, established 401(k) plan with employer matching is clearly documented. Feedback suggests retirement benefits feel competitive and straightforward.

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The Company
HQ: Minato
15,492 Employees

What We Do

We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next

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