The opportunity
Chubb Life wants to be New Zealand's number one life insurer. Part of getting there is making it simple for customers to apply for cover, find what they need and manage their policy online.
Reporting to the Head of Digital and Design, you'll lead CX and UX across our websites, portals, digital forms, application journeys and servicing. You'll take work from research and journey mapping through to prototypes, testing and handover to developers.
Our design practice is still maturing. We have a design system in Figma, but the playbook, standards and ways of working are yours to help build. If you want a polished setup to step into, this probably isn't it. If you want to shape how design is done here, it is.
This is a senior role with a capability brief too. You'll set the design standards, build the team's playbook, look after the design system and coach the other designers. You'll also help work out where AI tools like Claude Code genuinely make design work better, and where they don't.
Location: Auckland (Takapuna) or Wellington
Role Type Full time, Permanent
Work Style Hybrid
What you’ll own
Leading CX and UX design on our priority digital journeys
Running journey workshops with the business to find pain points
Building journey maps, personas and service blueprints
Designing wireframes and prototypes, then testing them with customers
Building the Figma design system and the team's design playbook
Coaching designers and finding practical uses for AI in design
What you'll bring
7+ years in CX, UX, digital experience or product design
A track record leading journeys end to end across web, portal or app
Confidence running workshops and discovery with stakeholders
Strong research, prototyping and usability testing skills
Hands on Figma design system experience and a good grasp of accessibility
The ability to explain design decisions to business and tech people
Nice to have
experience coaching designers, using AI in your design workflow, or working in insurance, financial services or another regulated industry.
You don’t not need to meet every requirement to apply. If this role sounds like a strong fit for your experience and the kind of environment where you would do your best work, we’d love to hear from you.
Why join us
- Join a business with ambition, energy, and a clear direction
- Grow your career in an environment where contribution is recognised and strong performance matters
What we offer
Flexible & Hybrid working
Group Life, Trauma, Income, Healthcare and Travel Insurance
Additional annual leave
Kiwisaver paid on top of base salary
Annual Bonus
Stock Purchase options
Wellbeing subsidy and partner discounts
Endorse my cause & payroll giving
How we work
Our values shape how we work and what we look for in our people:
Teamwork we back each other and work together to get the best outcome
Integrity we do the right thing and hold ourselves to high standards
Customer focus we keep customers at the heart of our thinking and decisions
Exceed we aim high, move with purpose, and deliver beyond expectations
Respect we value people, perspectives, and the contribution everyone brings
About Chubb Life NZ
Chubb Life Insurance New Zealand Limited is one of the country’s leading life insurers. Formerly known as Cigna, we’ve been operating in New Zealand for more than a century and are committed to being there for our customers when they need us most.
Learn more about Life at Chubb
If you want a senior role where you shape both the work and how the team does it, apply now.
Applications are reviewed as they are received, and as such, the role may close prior to the deadline date.
#ChubbLifeNewZealand
#LI-AH2
Skills Required
- 7+ years of experience in CX, UX, digital experience, or product design
- Experience leading end-to-end journeys across web, portal, or app products
- Confidence running workshops and discovery with stakeholders
- Strong research, prototyping, and usability testing skills
- Hands-on Figma design system experience
- Good understanding of accessibility
- Ability to explain design decisions to business and technology stakeholders
- Experience coaching designers
- Experience using AI in a design workflow
- Experience in insurance, financial services, or another regulated industry
Chubb Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Chubb and has not been reviewed or approved by Chubb.
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Healthcare Strength — Healthcare coverage includes multiple medical plan options with preventive care, plus dental and vision, alongside HSAs/FSAs, telemedicine, and wellness resources. The breadth of offerings is presented as comprehensive for a large insurance employer.
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Retirement Support — A 401(k) plan with company contributions anchors the financial benefits, complemented by life and disability insurance. These programs reinforce long-term savings and protection.
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Strong & Reliable Incentives — Performance-based and year-end bonuses are part of the total rewards, with structured reviews supporting incentive opportunities. These components provide compensation beyond base salary.
Chubb Insights
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
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