Senior Customer Success Program Architect

Posted 2 Days Ago
Be an Early Applicant
Hiring Remotely in US
Remote
145K-170K Annually
7+ Years Experience
eCommerce • Productivity • Software
Salsify helps brand manufacturers, distributors, and retailers globally collaborate to win on the digital shelf.
The Role
Lead client engagements as an ecommerce strategist, shape Salsify's platform to meet client's business objectives, drive global program strategy, and serve as a thought leader in ecommerce best practices.
Summary Generated by Built In

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here. 

In this senior individual contributor role, you will lead client engagements from a business side, acting as an ecommerce strategist to consult and shape the vision of the Salsify platform into a reality that meets client’s business objectives.  You draw upon your industry expertise to drive the long-term global governance and rollout strategy of our largest and most complex enterprise clients by establishing a program framework and hands-on consulting through the discovery, planning, implementation and ongoing adoption of Salsify.

This is a proactive role, drawing from strategic planning skills, ability to drive business transformation and change management, and delivering value-based messaging to motivate client action.

  • Lead and define Salsify global program strategy across a portfolio of 8-10, Tier 1 enterprise customers 
  • Serve as an ecommerce thought leader and consult on industry best practices 
  • Align with the business objectives of the client and transform the objectives into well-defined requirements
  • Establish program governance to ensure that the client teams realize the product as intended
  • Conduct and present critical program assessments, including program architecture reviews and QBRs 
  • Educate customers on the value they are receiving from Salsify’s platform
  • Work with Account Managers to develop account plans that proactively identify opportunities to expand the scope of Salsify’s footprint within the client’s business
  • Work closely across all functions of Salsify (Delivery, Product, Leadership, Marketing, Sales) to serve as the voice of the customer to provide internal feedback on how Salsify can better serve our customers

  • 8-10 years’ experience in customer-facing, problem-solving positions in fast-paced, high-tech companies
  • 8-10 years’ experience in enterprise-wide deployments in high-tech companies
  • Deep industry knowledge of Ecommerce and infrastructure systems - Retail and/or Brand-level 
  • Strong presentation and communication skills
  • Excellent leadership skills and ability to conduct workshops for clients and internal teams
  • Experience in managing global enterprise-wide deployments with multiple customers and projects/tasks simultaneously
  • Ability to engage in strategic conversations with buyers, senior stakeholders, and business leaders at customers 
  • Ability to work effectively with cross-functional internal international teams such as Customer Success Managers, Professional Services, Account Executives, Support, Product Management and Leadership
  • Solutioning experience to anticipate and solve for technical and organizational challenges
  • Curious to learn about new businesses and industries, and you can quickly grasp and make effective use of industry- and company-specific terminology

Future travel is anticipated in this role.

  • Competitive Salary
  • Equity
  • 401 (k)
  • Unlimited Vacation
  • Full Benefits: Medical, Dental, and Vision Insurance
  • Company provided Life Insurance and Short Term Disability as well as additional voluntary insurance elections
  • FSA: Medical, Commuter, and Dependent Care
  • HSA: Tax-advantaged Medical Savings Account
  • 16 Week Paid Maternity & 10 Week Paid Parental Leave Program
  • Referral Bonuses

#LI-AN1

#LI-Remote



At Salsify, we maintain 3 core principles as part of our :

  • We pay market rates, which are competitive and equitable
  • We pay based on performance and proficiency, not tenure
  • We adjust proactively; when the market moves, we do too

The posted compensation range reflects the base salary for this position. In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive. All Salsify employees receive equity in the form of stock options. All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, flexible spending accounts, flexible PTO, and more. Offers to join Salsify are based on a few criteria, including the scope of the role, the candidate’s work experience, targeted skills, internal equity of the team, and external market data.

US National Pay Range

$144,500$170,000 USD

Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.

We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!

Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.


Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact [email protected].

The Company
Boston, Massachusetts
710 Employees
On-site Workplace
Year Founded: 2012

What We Do

Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. The company’s Commerce Experience Management (CommerceXM) platform serves as the system of record for products, accelerates time to market for products, facilitates cross-team and cross-organization collaboration at scale, and provides the insights needed to continuously optimize product pages across channels. The result is shopper-centric, frictionless, and memorable commerce experiences. Great commerce experiences that are delivered efficiently improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

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