We are seeking an innovative Senior Customer Success Operations Manager – Technology to help scale NVIDIA's Customer Success operating model through digital solutions that improve customer and partner platform adoption and value realization.
In this hands-on role, you will serve as the technical lead for Digital Customer Success, translating strategy into scalable operational solutions that accelerate platform adoption. Working closely with Customer Success Strategy and Business Insights leads, you will assess processes, workflows, systems, and data models across NVIDIA to design, build, and operationalize digital customer journeys. You will develop workflows, prototypes, automations, and other digital assets where appropriate, while partnering with Engineering, Product, IT, Sales Operations, Tech Operations, and external partners to deliver production-grade capabilities that enhance customer and partner adoption and engagement.
What you'll be doing:
Develop a deep understanding of Customer and Partner adoption-related processes, systems, workflows, and data structures throughout NVIDIA to find opportunities for scaling post-sales journeys.
Partner with Customer Success Strategy and Insights leads to convert post sales adoption strategies and insights into scalable digital solutions, workflows and technical requirements.
Determine how enterprise systems, data, and adoption signals can be leveraged to enable and automate digital customer journeys.
Partner with Sales Operations, IT, Product, and other teams to design and deploy Customer Success workflows and digital capabilities across enterprise systems.
Build and deliver digital Customer Success experiences and assets, including videos, prototypes, lightweight automations, and self-service resources.
Evaluate and help operationalize digital solutions using AI agents, automation, and other emerging capabilities, to improve onboarding, adoption, engagement, and value realization.
Partner with Engineering, Tech Operations, and external partners to drive solutions requiring production development, including requirements, technical validation, UAT, deployment readiness, and continuous improvement.
What we need to see:
BS degree or equivalent experience
8+ years of experience in Customer Success, Customer Success Operations, Solutions Consulting, Product Operations, Business Systems, or similar roles.
Strong understanding of sophisticated business processes, enterprise platforms, operational procedures, and data architectures, with the ability to translate them into scalable digital solutions.
Hands-on experience designing and implementing scalable Customer Success or post-sales workflows, automations, and technology-enabled experiences.
Experience partnering with Engineering, Product, IT, Sales Operations, and implementation teams on enterprise technology initiatives.
Experience with Generative AI, AI agents, workflow automation, CRM, APIs, integrations, and enterprise SaaS platforms.
Excellent communication, partner coordination, analytical, and problem-solving skills!
Ways to stand out from the crowd:
Background with NVIDIA AI technologies and platforms.
Experience with ServiceNow or similar Customer Success workflow platforms.
MS in Computer Science or equivalent experience in a related professional background.
NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most experienced and dedicated people on the planet working for us. If you're creative and autonomous, we want to hear from you!
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 168,000 USD - 258,750 USD.You will also be eligible for equity and benefits.
This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes.
NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.Skills Required
- BS degree or equivalent experience
- 8+ years in Customer Success, Customer Success Operations, Solutions Consulting, Product Operations, Business Systems, or similar roles
- Strong understanding of business processes, enterprise platforms, operational procedures, and data architectures
- Hands-on experience designing and implementing scalable Customer Success or post-sales workflows, automations, and technology-enabled experiences
- Experience partnering with Engineering, Product, IT, Sales Operations, and implementation teams on enterprise technology initiatives
- Experience with Generative AI, AI agents, workflow automation, CRM, APIs, integrations, and enterprise SaaS platforms
- Excellent communication, partner coordination, analytical, and problem-solving skills
- Background with NVIDIA AI technologies and platforms
- Experience with ServiceNow or similar Customer Success workflow platforms
- MS in Computer Science or equivalent experience
NVIDIA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NVIDIA and has not been reviewed or approved by NVIDIA.
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Equity Value & Accessibility — Equity awards and a discounted ESPP are highlighted as core parts of total compensation, enabling employees to share in the company’s success. Stock-based compensation and the two-year lookback ESPP are consistently described as especially valuable.
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Healthcare Strength — Health coverage is portrayed as robust, with comprehensive medical, dental, and vision options alongside mental health support and on-site care resources. Employer HSA contributions and wellness perks reinforce the depth of the offering.
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Retirement Support — Retirement programs are depicted as strong, featuring a meaningful 401(k) match with Roth options and support for Mega Backdoor Roth contributions. These elements position long-term savings as a notable advantage of the total rewards package.
NVIDIA Insights
What We Do
NVIDIA’s invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined modern computer graphics, and revolutionized parallel computing. More recently, GPU deep learning ignited modern AI — the next era of computing — with the GPU acting as the brain of computers, robots, and self-driving cars that can perceive and understand the world. Today, NVIDIA is increasingly known as “the AI computing company.”
