Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
The Principal Customer Success Onboarding Manager is responsible for assessing, designing and developing new hire enablement programs that accelerate customer success' time to productivity.
The individual in this role will work with customer success leaders and subject-mater-experts to develop a holistic enablement program that spans products/solutions, skills, systems and processes, and customer engagement best practices. Success in this role requires a deep understanding of enterprise selling and the customer journey, along with a creative approach to designing learning experiences, with an emphasis on application.
This is someone who is passionate about working with customer success teams, effective at building relationships, and adept at synthesizing large amounts of complex information to make it simple and actionable.
This position is an individual contributor role and will report to the Director, Revenue Onboarding.
Responsibilities:
Requirements Gathering
- Engages customer success and business leaders to gather and prioritize competencies, and onboarding requirements, to inform the onboarding strategy
- Develops comprehensive enablement strategy for onboarding, including role-specific tracks and programs, and secures executive sponsorship across customer success and business leaders
- Calibrates and aligns divergent requirements as needed and ensures onboarding program aligned to evolving priorities and GTM strategy
Program Design and Content Development
- Engages the target audience to vet and refine onboarding program objectives, components and content
- Designs learning experiences and collaborates with subject-matter-experts across the business to create the supporting content and exercises
- Defines the role of customer success management coaching in driving onboarding effectiveness
- Develops the tools and resources to help customer success management coach their teams
- Leverages executives for onboarding delivery- from identification, to talking points, to preparation- to elevate the impact of the program
- Conducts pilots to gather field feedback and refine programs
Program Management •
- Defines and measures KPIs for program effectiveness, leveraging insights to drive continuous improvement
- Develops and maintains detailed program plans, proactively managing milestones, dependencies and timelines to ensure smooth execution
- Provides transparency, updates and tracking of program for executive sponsors •
- Consistently verifies and drives executive sponsor across customer success leaders and business leaders, specific to program plan
- Oversees all aspects of the rollout and execution of enablement programs
Enablement Production and Delivery
- Determines the right enablement vehicles and technologies for production and/or delivery of enablement that will optimize target audience consumption and learning
- Identifies and engages customer success leaders and champions to help drive enablement program and content adoption
Qualifications:
- 10+ years experience scoping, planning, designing, developing and implementing effective onboarding solutions for customer success or sales, at a technology company
- Deep understanding of the customer success best practices, sales process, enterprise selling skills and sales methodologies
- Experience working directly with sales and/or customer success to understand their learning needs and vet content
- Consultative approach and proven track record of effective collaboration and ability to influence at all levels of an organization
- Ability to work with ambiguity and achieve goals in a fast-paced and continuously evolving environment
- Well versed in building skill-based and application oriented learning experiences
- Agile and engaging facilitator
- Exceptional written and verbal communication skills
- Strong program management skills
- Proactive, self-directed and results-oriented
- Bachelor's degree, or equivalent, a must
Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $172,900 - $230,500
Zone B: $155,600 - $207,500
Zone C: $143,500 - $191,300
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Our perks & benefits
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .
What the Team is Saying
Atlassian Compensation & Benefits Highlights
How does Atlassian ensure its pay and bonus plans are competitive?
Atlassian approaches compensation through a total rewards strategy that combines salary, bonuses, equity, healthcare benefits, flexibility and long-term career development opportunities. The company competes for talent across enterprise software, cloud infrastructure, AI, product development and global technology markets while supporting employees across engineering, product, sales, customer success and operations organizations.
Competitive compensation and equity opportunities: Atlassian offers market-based compensation packages that may include salary, annual bonuses, commissions and RSUs depending on role and level. Employees frequently reference strong compensation, equity participation and competitive pay relative to the broader technology industry. Atlassian is often recognized positively on compensation-related workplace rankings and employee review platforms.
Healthcare and wellness support: Benefits include medical, dental and vision coverage, mental health resources, wellness programs, disability insurance, life insurance and broader wellbeing support initiatives. Atlassian also emphasizes employee wellness through flexibility, mental health resources and work-life balance programs designed to support distributed employees globally.
Retirement and financial wellbeing: Employees receive retirement planning support, 401(k) programs with company matching in eligible regions and broader financial wellness resources. Atlassian’s compensation philosophy emphasizes supporting both immediate financial wellbeing and long-term employee growth.
Flexibility and distributed work support: Atlassian’s Team Anywhere model is a major part of its broader employee value proposition. Employees frequently cite remote flexibility, work-life balance and distributed work support as meaningful contributors to overall job satisfaction and retention.
Career growth and long-term investment: Compensation is reinforced through internal mobility, mentorship, leadership development and opportunities to work on highly visible enterprise software and AI initiatives. Employees often describe career development and ownership opportunities as major strengths of the overall Atlassian experience.
Culture and workplace experience: Employees frequently highlight collaborative coworkers, approachable managers and transparent leadership communication as important parts of the company’s overall value proposition beyond compensation alone. Atlassian’s culture is often associated with strong employee experience and sustainable work practices.
External signals:
- Compensation Reputation: Employees on Glassdoor and Comparably frequently rate Atlassian’s compensation, RSUs and benefits positively relative to peer enterprise software companies.
- Benefits Satisfaction: Comparably reports strong employee satisfaction scores tied to compensation, benefits and work-life balance categories.
- Flexibility as Total Rewards Value: Atlassian leaders reported applications per role doubled after implementing Team Anywhere, reinforcing flexibility as a major component of the company’s broader employee value proposition.
- Retention and Talent Competitiveness: Atlassian continues competing aggressively for cloud, AI and enterprise software talent while expanding investments in AI-powered collaboration and enterprise technologies.
- Equity and Long-Term Incentives: Employees frequently reference equity opportunities and long-term career growth as important parts of the overall compensation experience.
Bottom line: Atlassian supports competitive compensation through a combination of salary, bonuses, equity, benefits, flexibility and long-term career growth opportunities tied to enterprise software and AI innovation at global scale.
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What We Do
Atlassian creates teamwork solutions for high-performing teams. Our portfolio of collaboration and work management software products includes Jira, Confluence, Trello, Loom and Rovo. More than 300,000 businesses worldwide rely on Atlassian’s technology, including 80 percent of Fortune 500 companies. Our solutions support various business teams and they help organizations plan, track, and deliver their biggest ideas together.
Why Work With Us
At Atlassian, we believe we can accomplish so much more together than apart — which is why everything from our tooling — to our distributed workforce — to how our teams are structured is rooted in collaboration. Come join us and help unleash the potential of every team.
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