TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Our Team and What We’ll Accomplish TogetherTELUS Health supports the total health and well-being of more than 35 million lives worldwide through our clinical expertise, global reach, and integrated digital wellbeing solutions. Our Integrated Health Solutions combine an award‑winning Employee Assistance Program with proactive wellness services, enabling organizations to support employees across health, family, life, money, and work.
As a global employee engagement organization serving tens of thousands of organizations, TELUS Health combines innovative, mobile‑first technology with compassionate, person‑to‑person support to drive meaningful wellbeing outcomes. Our employees benefit from the same high‑quality wellbeing resources we provide our clients, supported by a collaborative and growth‑focused work environment.
The Senior Customer Success Manager is responsible for the strategic oversight, retention, and growth of a portfolio of large Alliance clients. This role serves as the primary business and executive point of contact, building trusted advisor relationships while ensuring clients achieve measurable value from TELUS Health solutions.
The Senior Customer Success Manager leads success planning, performance measurement, and long‑term account strategy, using data and insights to improve engagement, manage risk, and identify opportunities for expansion. Success in this role requires strong consultative skills, executive presence, and the ability to work cross‑functionally in a fast‑paced environment.
What You’ll Do
- Manage retention, growth, and overall success of a complex client portfolio.
- Develop deep, trusted relationships at all levels, including executive leadership.
- Act as a strategic advisor by understanding client goals, workforce challenges, and wellness priorities.
- Provide consultative guidance and develop customized solutions for workplace health and organizational issues.
- Analyze performance metrics to inform strategy and recommend improvements to client outcomes.
- Lead ongoing success planning, ensuring clear goals, milestones, and measurable results.
- Identify and execute renewal, upsell, and expansion opportunities.
- Support issue escalation management and partner with service delivery teams to manage account profitability.
- Collaborate cross-functionally (Sales, Product, Leadership) to represent the client’s perspective.
- Participate in proposal development, negotiate contracts, and close renewal or expansion agreements.
What You Bring
- Undergraduate degree in Business, Human Resources, Health Sciences, or a related field
- 5+ years of experience in Customer Success, Account Management, or a client‑facing relationship role
- Proven experience managing complex client portfolios and executive stakeholders
- Strong consultative, analytical, and negotiation skills
- High emotional intelligence with the ability to manage conflict and influence effectively
- Excellent organizational skills with strong attention to detail and follow‑through
- Proficiency with Microsoft Office (Outlook, Teams), CRM platforms, and related tools
Great-to-Haves
- Alliance account experience
- Experience in Employee Assistance, Wellness, Health Benefits, HCM, or related markets
Salary Range: $100,000 - $149,000
Sales Incentive Plan: $42,857 - $63,857
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Skills Required
- Undergraduate degree in Business, Human Resources, Health Sciences, or a related field
- 5+ years of experience in Customer Success, Account Management, or a client-facing relationship role
- Proven experience managing complex client portfolios and executive stakeholders
- Strong consultative, analytical, and negotiation skills
- High emotional intelligence with the ability to manage conflict and influence effectively
- Excellent organizational skills with strong attention to detail and follow-through
- Proficiency with Microsoft Office (Outlook, Teams), CRM platforms, and related tools
TELUS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TELUS and has not been reviewed or approved by TELUS.
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Flexible Benefits — Benefits are structured as a customizable flex plan (e.g., Team TELUS Flex) that lets individuals direct credits toward extended health, dental, HSAs, savings, or personal well‑being days. Offerings are positioned as adaptable to role, location, and employment type.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options with robust mental‑health support, EAP access, and a Calm subscription. Materials also highlight fertility treatment and gender‑affirmation coverage.
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Retirement Support — Retirement programs feature a pension and employee share plan with matching, alongside flexibility to direct benefit credits to RRSP or TFSA. Defined contribution arrangements are standard, with legacy defined‑benefit coverage for some groups.
TELUS Insights
What We Do
At TELUS, our purpose-driven team works together every day to innovate and do good. From providing technology solutions that make our lives safer and easier, to supporting those who need it most, our inclusive, spirited and giving people are passionate about empowering our customers, communities and each other to thrive in our digital world. A company that helps you be your best self at home and at work: Find a place where you truly belong, your opinions are valued and you can be your best self. A career that ignites your full potential: Get the guidance and support you need to explore your interests, build your skills and get where you want to go. A culture that goes beyond the expected to strengthen communities and the planet: Seize the opportunity to make a difference in our communities and do good for our planet as part of our purpose-driven team. An innovative team committed to solving complex, real world problems: Join a digitally-enabled workforce that’s pushing the boundaries to create sustainable change. Join us, and let’s make the future friendly, together www.telus.com/careers
