Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot’s SaaS solutions are based on salesforce.com, the world’s most innovative cloud technology provider. We are a young and innovative software company looking to dramatically change how pharma, biotech, and medical device companies manage their quality and compliance-regulated processes.
We are looking for a Senior Customer Success Manager (CSM) to become an integral part of our Customer Success team. As a Senior CSM, you will lead Enterprise and Mid-Market customers throughout their Dot Compliance journey by increasing adoption, driving expansion, building value and ensuring retention. You will partner closely with customers while collaborating cross-functionally with our Services, Support, Product, and Sales teams.
Our ideal candidate should be passionate about learning innovative technologies, organizing information / data, working according to procedures and regulatory requirements, and keen on joining a growing and dynamic team. You will succeed in this role if you are a problem solver who likes to work with people in a fast-paced environment to derive the best solution for both the customer and Dot. Customer Success is our top value, therefore this role requires individuals to be customer service-oriented.
Requirements- 5-7 years of experience in Customer Success Manager role working with Enterprise & Mid-Market customers.
- Proven experience working within the life sciences industry.
- Excellent written and oral communication skills.
- eQMS experience is highly valued.
- Bachelor’s degree
- Knowledge in QA or software validation - Preferred.
- Knowledge of the life science industry - Preferred.
- Knowledge of Salesforce administration or development - Preferred.
- People-oriented and high social skills.
- Technical orientation is a must.
- Independent learner with the ability to adapt and understand concepts with agility.
- Team Player, able to excel in a rapidly changing, hyper-growth, start-up environment.
- Excellent presentation skills.
Skills Required
- 5-7 years of experience in Customer Success Manager role working with Enterprise & Mid-Market customers
- Proven experience working within the life sciences industry
- Excellent written and oral communication skills
- eQMS experience is highly valued
- Bachelor's degree
- Knowledge in QA or software validation
- Knowledge of the life science industry
- Knowledge of Salesforce administration or development
- People-oriented and high social skills
- Technical orientation is a must
- Independent learner with the ability to adapt and understand concepts with agility
- Team Player, able to excel in a rapidly changing, hyper-growth, start-up environment
- Excellent presentation skills
What We Do
Dot Compliance provides a ready-to-deploy, Salesforce-native eQMS with the industry’s first AI specifically built to deliver safe, reliable decision guidance for critical quality issues. This offers faster, more proactive quality and compliance through vertical AI that empowers data-driven decision making in life sciences quality and compliance.
