Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The base pay range for this role is estimated to be $102,750 - $150K at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Tasks and Qualifications:Proactively manage end-to-end customer lifecycle plans for assigned accounts. Provide full ownership during implementation, launch, and ongoing operations. Improve customer outcomes from Dematic products and services.
Track, measure and report on important data that provide a comprehensive view of customer outcomes including customer happiness, solution adoption and long-term value.
Proactively reduce customer concerns through early issue identification and coordination with sales, execution and services organizations.
Build strong relationships with key customer contacts via regular check-ins, touch point meetings and business reviews. Serve as the primary advocate and internal representative of the customer.
Identify, track, and communicate expansion and upsell/cross sell opportunities of our offerings and solutions with the Sales team.
Establish strong internal feedback loops from customers to relevant internal collaborators.
Maintain accurate and up-to-date customer contact information for effective notifications. Coordinate the regular review and communication of technical and product bulletins to relevant customer contacts
Ensure regular documentation and update of the installed data and relevant customer-specific information to maintain a comprehensive and current knowledge base.
What We’re Looking For:
Bachelor’s degree (or equivalent experience).
3-5 years experince in customer success, account management, client services, customer support, or equivalent customer management. Material handling experience a plus.
Exceptional time management ability. Ability to thrive in a collaborative and multifaceted environment.
Proactive approach dedicated to customer success.
Strong customer focus and passion for helping clients succeed, with strong communication skills.
Strong organizational and communication skills. Proven track record to work both independently and collaboratively.
Ability to balance critical thinking with operational execution.
Analytical and process oriented, with an ability to analyze data and offer actionable insights.
Strong solid understanding of MS Office products and a demonstrated ability to learn new software quickly.
Ability to reduce issues to core elements and develop solutions using problem solving and analytical skills.
Ability to travel requirement to customer sites as needed (approximately 30%+).
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What We Do
Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries. We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers. Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry. With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis. No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally. Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales
