You’re a strategic, customer-facing leader who thrives in complex, technical environments and enjoys building long-term partnerships with enterprise customers. You’re comfortable learning new technologies quickly and can confidently navigate conversations with engineers, operators, and executives alike.
You enjoy owning outcomes. You like having full responsibility for your book of business and take pride in helping customers achieve real operational and business impact from the products they adopt. You’re equally comfortable discussing high-level strategy with leadership as you are digging into technical workflows with engineering teams.
You thrive in fast-moving environments where priorities evolve and autonomy is expected. You can ramp quickly, manage multiple complex customer relationships, and keep momentum moving forward even when things get ambiguous.
At Copia, you’ll work with some of the most advanced industrial and engineering organizations in the world. You’ll help them adopt modern tools that improve how engineering teams collaborate, manage code, and operate critical infrastructure.
Copia is growing quickly, and this role is ideal for someone who is excited about being part of a fast-paced startup where strong performers have meaningful opportunities for growth and leadership.
This role is hybrid in-office out of our NYC HQ, with occasional travel to customer sites and industry events. In-office expectations are 2-3 days/week, 10 days/month.What you'll do:
Own and manage a portfolio of strategic enterprise customer relationships from onboarding through renewal and expansion
Act as a trusted advisor to customers, helping them achieve measurable business outcomes from Copia
Develop and maintain strong relationships with engineering teams, operational leaders, and executive stakeholders
Lead regular customer engagements including onboarding sessions, strategic planning discussions, and business reviews
Identify adoption risks early and drive proactive solutions to ensure long-term success and retention
Partner with Sales on renewal and expansion opportunities while ensuring a smooth and predictable customer lifecycle
Work closely with Product, Engineering, Support, and Marketing to resolve issues and improve the overall customer experience
Translate complex customer needs into clear internal feedback that helps inform product direction
Guide customers toward Copia best practices and help them maximize the value of the platform
Represent the voice of the customer internally and advocate for improvements that support long-term customer success
Help shape Customer Success processes and contribute to building a scalable CS organization as Copia grows
What you'll need:
7–10 years of experience in Customer Success, Account Management, Consulting, or another customer-facing role
Experience managing enterprise or highly strategic customer relationships
Ability to quickly learn complex technical products and workflows
Strong executive presence and confidence leading discussions with senior stakeholders and technically strong personalities
Excellent communication and relationship-building skills
Strong organizational skills with the ability to manage multiple customers and priorities simultaneously
Comfort operating independently and taking ownership in a fast-paced startup environment
Experience collaborating cross-functionally with Sales, Product, Engineering, and Support teams
Ability to travel occasionally for customer meetings and industry events
Nice to have:
Experience working with industrial automation environments or engineering-heavy organizations
Familiarity with PLC systems, manufacturing technology, or hardware engineering workflows
Experience working in high-growth startup environments
Background supporting technical product adoption or complex software deployments
- Familiarity with Hubspot CRM
Familiarity with Git or modern engineering collaboration tools
Top Skills
What We Do
Copia is redefining how the world’s factories, energy systems, and infrastructure are built and maintained. Our Industrial Code Lifecycle Management Platform connects software engineering practices with operational technology, giving manufacturers resiliency with the visibility, control, and confidence they need to innovate safely. We’re engineers, builders, and problem-solvers driven by one mission: Keep industry moving forward. Copia is building the modern engineering platform for industrial automation. Industrial organizations operate critical infrastructure on PLCs, SCADA, and OT networks. These environments power manufacturing, energy, food production, and infrastructure worldwide. Most of them still rely on fragmented tooling and manual workflows that would not be tolerated in any modern software environment. Copia closes that gap. We bring the discipline of modern software engineering to operational technology teams, giving controls engineers and IT security teams the version control, change management, and operational resilience their environments demand. Two concepts define what we do: Industrial Code Lifecycle Management (ICLM) applies structured lifecycle practices to automation code and configuration management. Think DevOps for the plant floor. It enables industrial teams to manage PLC logic, configurations, and automation assets with version control, traceability, and controlled deployment processes. No more tribal knowledge. No more manual backups on USB drives. No more mystery around what changed, when, and who made the call. Operational Technology Disaster Recovery (OTDR) ensures automation systems can be rapidly restored after failures, cyber incidents, or operational disruptions. It covers backup validation, system restoration procedures, and resilience planning for industrial control systems. When ransomware hits or equipment fails, production gets back online in hours, not weeks. Together, ICLM and OTDR form the foundation for secure, resilient industrial automation environments. Copia is the platform that makes both operationally real.
Why Work With Us
At Copia, you’ll work with some of the most advanced industrial and engineering organizations in the world. You’ll help them adopt modern tools that improve how engineering teams collaborate, manage code, and operate critical infrastructure. Copia is growing incredibly quickly as a company, thus all roles are seen as "growth track" roles.
Copia Automation Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Employees are expected in the Copia office a minimum of 2-3 days/week, 10 days/month. Our office is located in NoMad/Flatiron, steps away from Madison Square Park, and minutes away from the 6, R, W, F, M, E, and 1 trains, as well as the PATH.
