Senior Customer Success Manager

Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine!
Make Your Mark:
At BlackLine, our success is built on our customers' success. We are looking for a passionate and experienced Senior Customer Success Manager to join us as a strategic partner to our most valued clients.
In this role, you will be a trusted advisor, empowering businesses to achieve their ambitious goals by unlocking the full power of their BlackLine investment. Drawing on your deep expertise - whether from a background in accounting or in SaaS customer success - you will guide clients through their finance transformation journey, providing the strategic coaching and best practices they need to thrive. As a senior member of our team, you will also play a key role in mentoring colleagues and representing BlackLine at industry events, helping to elevate our entire organisation.
You'll Get To:

• Forge and nurture lasting partnerships with our most strategic customers, serving as their trusted advisor and internal advocate to ensure their long-term success and growth;
• Empower customers to become experts by providing tailored guidance, coaching, and best practices that align BlackLine's solutions with their core business objectives and deliver measurable results;
• Partner with the Account Management team by identifying opportunities for customers to gain more value, contributing directly to license expansion and deeper integration of our solutions;
• Act as a crucial bridge between our customers and internal teams, using data and direct feedback to help shape the future of our products and customer journey;
• Represent BlackLine at industry events and client forums while mentoring fellow Customer Success Managers, sharing your expertise to elevate the entire team.

What You'll Bring:
We are excited to welcome candidates from diverse professional backgrounds and believe that a variety of experiences can lead to success in this role. We are particularly interested in two key profiles: experienced accounting/audit professionals looking to move into a customer-facing role, or seasoned Customer Success Managers with a background in the Fintech space.
We're looking for someone who has:

• A genuine passion for building relationships and a deep-seated curiosity to understand and solve customer challenges;
• Exceptional communication and interpersonal skills, with the ability to advise and connect with stakeholders at all levels, from end-users to executive leaders;
• A data-driven and process-oriented mindset, with the ability to analyze information, identify trends, and present insights in a clear and compelling way;
• A collaborative spirit and a proactive approach to problem-solving, always seeking opportunities to improve the customer experience and work effectively with internal teams.

We're Even More Excited If You Have:

• Experience with BlackLine solutions;
• A professional accounting certification (such as CA / CPA / CIA);
• Familiarity with CRM software (like Salesforce or Gainsight);
• A Bachelor's or Master's degree in a related field (e.g., Accounting, Business, Economics).

Thrive at BlackLine Because You Are Joining:

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.