ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.
At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.
ZoomInfo is looking to add talented and passionate Senior Customer Success Manager to our Customer Success team! This individual will drive product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with some of the world’s most iconic companies currently using ZoomInfo. This Senior CSM is an IC role and will be responsible for all aspects of strategic account partnerships, adoption and drive strategic customer success planning along with team mentorship . This position will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of our customers.
What You'll Do:
- CS Technology & AI Enablement Leadership: Drive the vision, prioritization, and adoption of Customer Success technology and AI initiatives—partnering with RevOps for execution while mentoring the CS team on best practices and effective usage.
- Reporting & Insights Ownership: Lead the creation, direction, and continuous improvement of monthly CS reporting—defining requirements, identifying insights with AI-driven analysis, and delivering clear, actionable recommendations to CS leadership.
- Strategic Account & Value Management: Develop and execute sophisticated success plans for a portfolio of enterprise customers, ensuring they achieve their desired business outcomes and see measurable ROI.
- Multi-Product Solution Architecture: Become a deep subject matter expert across our entire suite of products. Advise customers on how to best leverage different products in an integrated way to solve complex business challenges.
- Data-Driven Storytelling & Tool Mastery: Proactively monitor customer health, adoption, and performance using Gainsight and other analytics tools.
- Build and maintain sophisticated reports and dashboards in Salesforce and our BI platforms to track key performance indicators.
- Translate complex data into clear, actionable insights and present them to executive stakeholders during business reviews.
- AI Champion & Strategist: Act as an internal and external champion for AI adoption. Leverage internal AI tools to increase your own productivity and effectiveness.
- Stay on the cutting edge of AI trends and bring innovative ideas back to the team and our customers.
- Commercial Ownership: Proactively identify and flag expansion opportunities (upsell/cross-sell) for the team. Take ownership of the renewal process for your accounts, ensuring high retention rates through proactive value delivery.
What You Will Bring:
- 7 to 10 years of experience in Customer Success, Account Management, or a related client-facing role within a B2B SaaS company catering to US Customers only
- Expert-level proficiency with Salesforce (Mandatory) for reporting, dashboarding, and account management and with any major CS Platform, preferably Gainsight.
- Flexible to work in US Time Zone ,both 5 pm to 2 am IST / 7 pm to 4 am IST (Depend on business requirement)
- Demonstrable experience in data analysis in manipulating data to find trends, prove value, and build a business case.
- Experience with BI tools (Tableau, Power BI, etc.) is a significant plus.
- AI Acumen & Practical Exposure: A genuine passion for Artificial Intelligence and its application in business.
- Proven exposure to leveraging AI tools
- Strong commercial acumen with a proven track record of meeting or exceeding renewal and net retention targets.
- Exceptional executive presence and communication skills, must be confident presenting data and strategic recommendations to senior leaders. And should have proactive, analytical, and results-oriented mindset.
- This is a mandatory hybrid role (3 days Work from Office and 2 days Work from home)
About us:
ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
Skills Required
- 7 to 10 years of experience in Customer Success, Account Management, or a related client-facing role
- Expert-level proficiency with Salesforce
- Experience with Gainsight or major CS platform
- Demonstrable experience in data analysis
- Experience with BI tools (Tableau, Power BI, etc.)
- Genuine passion for Artificial Intelligence
- Strong commercial acumen with proven renewal and retention success
- Exceptional executive presence and communication skills
ZoomInfo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ZoomInfo and has not been reviewed or approved by ZoomInfo.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage, plus mental health, transgender healthcare, wellness programs, gym reimbursement, and notable fertility assistance. Healthcare options are often described as competitive and a prominent strength of the total rewards.
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Parental & Family Support — Programs include generous parental leave, childcare assistance, Care.com access, and substantial adoption and surrogacy support. Family-forming benefits and leave policies indicate robust support for different life stages.
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Leave & Time Off Breadth — Salaried employees receive unlimited time off alongside paid holidays, flexible time off, wellness days, and bereavement leave. Unlimited PTO is described as genuinely usable in some roles and a meaningful component of the package.
ZoomInfo Insights
What We Do
ZoomInfo is the go-to-market (GTM) platform for businesses development and revenue growth. Powered by real-time data and insights, our unified engagement platform helps sales and marketing teams find, acquire, and grow customers.
Why Work With Us
ZoomInfo is where the world’s brightest minds in Data and Go-To-Market come together to do their best work. We’re a founder-led organization that recognizes your success with 2x the career mobility of our SaaS peers. Being action-oriented, resourceful, and resilient will not only help you fit in, it will help you thrive.
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