Senior Customer Success Manager

25WD88758

Position Overview

As a Customer Success Manager within the Autodesk Education Experiences (AEX) organization, you will be a strategic partner and trusted advisor to Education Named Account customers, ensuring their desired outcomes are achieved through the partnership. You will report to Senior Manager of Named Accounts of AEX and work closely with the broader account team. You will be the main driver for solution adoption, capturing new opportunities and work with the account team to help us expand our partnership with these customers.

We are looking for an experienced Customer Success Manager who is strategic, relationship-focused and business oriented to join Autodesk Education Experiences team. We expect you can have a great executive presence as all named accounts are sponsored by Autodesk Executives.

This is a hybrid role with a combination of remote, occasional onsite work and customer site travels. Travel is up to 40%.

Responsibilities

• Collect customer requirements and pain points to make recommendations that can help achieve customer goals

• Demo Autodesk solutions and technology (ACC, Forma and Fusion) to customers to generate interest and discover customer motivation and then share the insight with account team to inform strategy

• Owns relationship with certain customers

• By working with cross-functional teams, facilitate and coordinate activities to ensure successful technology adoption

• Build working relationship with the broader Autodesk teams to achieve account goals

• Hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers to ensure success adoption and identifying further expansion opportunities

• Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the AEX team and the broader Autodesk

• Collaborate cross-functionally with Product teams, Autodesk Research, CSM organization, and other internal Autodesk organizations

• Prioritize when goals are vague and have courage to ask clarifying questions

• Contribute and involve in quarterly business review with account team and executive sponsors

Minimum Qualifications

• Experienced in customer success management, or sales or pre-sales activities with great track record for 8+ years

• Experienced in working with commercial customers and establishing long term relationship and partnership

• Experienced or exposure to sales methodology and process

• Experienced in working directly with executives

• Deep understanding of AEC (Architecture, Engineering and Construction) Industry. Understanding of Design and Manufacturing is a plus

• Understanding or experience in higher education is a plus

• Experience working within large/complex enterprise organizations

• Travel up to 40% on average

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

 

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

 

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $121,800 and $197,120. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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