Senior Customer Success Manager

The successful candidate will ideally be based in Houston to be close to the customer.

This is an opportunity for someone to play a key role in our business, where you will get to manage one of our biggest North American enterprise customers. The customer is a billion-dollar business and well-known, global brand. 

It’s an opportunity to be part of a growing SaaS business, with best-in-class technology (hardware & software) and gain exposure to working with C-suite. 

• As a Senior Customer Success Manager, you’ll have ownership of providing value and a seamless service while achieving operational efficiency and growth objectives 

• Take care of the customers journey with us every step of the way, helping them to achieve their desired business outcomes. 

• As our customers grow and change with us you will also support them in managing business and product changes, renewal and rollover activity maintaining and increasing revenue by identifying needs and highlighting opportunities to make their lives easier.  

• Compile and analyze Customer Success metrics and KPIs and deliver customized business reviews. 

• Be a champion of customer centric solutions and outcomes and take ownership of customers issues and follow problems through to resolution.  

About you: 

• You’ll have pervious experience in a similar role, working in a software / SaaS business. 

• You’re known for your outstanding customer centric approach and passion for working with customers to ensure their success with us. 

• You thrive in a high performing, fast paced environment and you’re a systematic problem solver. 

• Strong project management skills will stand you in good stead. 

Why EROAD? 

EROAD is a fast growing, global business in the tech sector! We are on a journey of trajectory.  

 
Our purpose is simple - we make roads safer and more sustainable for our customers and other road users. Our sophisticated software and in-vehicle technology ensures that fleet vehicles operate safely, minimize environmental impact. 
  

Benefits: 

EROAD is genuinely committed to investing in its people, and this is demonstrated through comprehensive leadership development programs, fully paid medical insurance plans, flexible sick leave, peer-to-peer recognition frameworks and regular check-ins on culture, ways of working and Employee Experience. As a global organization, we ensure that we stay well connected with our international team-mates through frequent company-wide communication, learning opportunities and cultural sharing. 
 
We ensure you have the tools, technology, and training to do your best work, and offer flexible work hours to help ensure a healthy work/life balance.