About PowerSchoolAt PowerSchool, we power education for students around the world. As the global leader in cloud-based K-12 software, we support the full education ecosystem—from the central office to the classroom to the home. Joining PowerSchool means being part of a mission-driven team that is transforming K-12 education by helping schools operate more effectively and deliver better outcomes for educators, students, and families.
Team OverviewOur Success team ensures our partners in educational technology achieve their desired outcomes, serving as champions of our customers' needs. Through collaboration, strong relationships, and advocacy, the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers.
ResponsibilitiesDescriptionThe Customer Success team focuses on ensuring customers achieve their desired outcomes with our products through satisfaction, retention, and growth.
Your day-to-day job will consist of:
Cultivate and nurture strong relationships with customers, serving as the trusted advisor in their journey with PowerSchool
Collaborate with customers to maximize the adoption and utilization of PowerSchool products, ensuring they derive maximum value from our solutions
Develop and implement tailored Success Plans for strategic customers, aligning their goals with PowerSchool's solutions to drive mutual success
Conduct regular EBRs to review overall relationship health, address challenges, and identify opportunities for enhancement.
Work closely with internal teams, including Sales, Support, Professional Services, and Product to ensure value delivery for customers.
Proactively lead discussions with internal stakeholders to mitigate risk and improve the overall health of the customer relationship.
Act as a customer advocate within PowerSchool, providing insights and feedback to contribute to the continuous improvement of our products and services.
Strategize on renewals working closely with the rest of the Account Team
Effectively forecast customer health and risk of attrition.
Collaborate with sales teams to ensure growth attainment and increased footprint
QualificationsMinimum Qualifications
- Minimum of 5+ years of relevant work experience.
- Bachelor’s degree or equivalent, or equivalent years of relevant work experience.
- Additional experience may be substitute for an advanced degree.
- Strong negotiation and interpersonal skills
- Must thrive in a fast-paced, ever-changing environment
- Articulate communication skills with the ability to drive a phone conversation
- Ability to effectively prioritize and escalate customer issues as required
- Proficient in Office 365
- Strong attention to detail and time management
- Strong oral and written communication skills
- Strong customer service, presentation, and conflict resolution skills
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
- Able to be successful with ambiguity and solving the client issues, working across functional lines to advocate and solve issues for the clien
- Prior Salesforce or LIghtning, CRM, and Gainsight experience
- Proven ability to manage multiple customer relationships, priorities, and commitments simultaneously.
- Strong presentation, facilitation, and executive communication skills, including leading customer-facing meetings.
- Demonstrated ability to identify risk, solve complex customer issues, and drive action through resolution.
- Ability and willingness to travel regularly for onsite customer meetings, strategic engagements, and relationship building
Along with our highly market competitive base compensation, PowerSchool offers the following benefits:
Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
Flexible Spending Accounts and Health Savings Accounts
Short-Term Disability and Long-Term Disability
Comprehensive 401(k) plan
Generous Parental Leave
Unrestricted paid time off (known as Discretionary Time Off - DTO)
Wellness Program, including ClassPass & Employee Assistance Program
Tuition Reimbursement
Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
EEO CommitmentEEO Commitment
PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing [email protected].
Skills Required
- Minimum of 5+ years of relevant work experience
- Bachelor’s degree or equivalent experience
- Strong negotiation and interpersonal skills
- Ability to thrive in a fast-paced, changing environment
- Articulate communication skills and ability to drive phone conversations
- Ability to prioritize and escalate customer issues
- Proficiency in Office 365
- Strong attention to detail and time management
- Strong oral and written communication skills
- Customer service, presentation, and conflict resolution skills
- Ability to manage a heavy workload and multiple projects
- Ability to solve client issues across functional teams
- Salesforce or Lightning experience
- CRM experience
- Gainsight experience
- Ability to manage multiple customer relationships and priorities
- Strong presentation, facilitation, and executive communication skills
- Ability to identify risk and resolve complex customer issues
- Willingness to travel regularly for customer meetings and engagements
Powerschool Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Powerschool and has not been reviewed or approved by Powerschool.
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Healthcare Strength — Health coverage includes medical, dental, and vision with an HSA option and company HSA match, plus life insurance and short/long‑term disability. Wellness resources such as an Employee Assistance Program and ClassPass are also part of the package.
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Retirement Support — A 401(k) with company match is offered and highlighted across company materials and job postings. Vesting on the match is described as not immediate.
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Leave & Time Off Breadth — Discretionary Time Off (unlimited PTO) for many U.S. roles and paid holidays are emphasized, with recent postings confirming the DTO approach. Paid parental leave is also cited in company materials.
Powerschool Insights
What We Do
PowerSchool is a leading provider of cloud-based software for K-12 education in North America. Its mission is to empower educators, administrators, and families to ensure personalized education for every student journey. PowerSchool offers end-to-end product clouds that connect the central office to the classroom to the home with award-winning products including Schoology Learning and Naviance CCLR, so school districts can securely manage student data, enrollment, attendance, grades, instruction, assessments, human resources, talent, professional development, special education, data analytics and insights, communications, and college and career readiness. PowerSchool supports over 60 million students in more than 90 countries and over 18,000 customers, including more than 90 of the top 100 districts by student enrollment in the United States.
