Jobs at Powerschool

The Senior Customer Success Manager drives customer value realization, adoption, health, renewal readiness, and expansion enablement for SaaS customers. Responsibilities include defining success metrics, leading adoption programs and executive business reviews, forecasting risks, coordinating cross-functional teams, maintaining CRM and customer success platform data, and partnering with Sales on renewals and growth. The role manages strategic customer relationships and translates product capabilities into measurable outcomes.

Leads budgeting product strategy, roadmap planning, development, customer engagement, and business performance. Manages Product Managers and partners with Engineering, Design, Sales, Customer Success, and other teams to deliver cloud software for K-12 budgeting. Responsibilities include defining requirements, prioritizing backlogs, guiding Agile delivery, gathering customer insights, supporting launches, tracking adoption and retention, and driving product growth. Requires extensive K-12 budgeting expertise, product management experience, and people leadership.

Build, administer, secure, automate, and support enterprise identity and access management capabilities across Active Directory, Entra ID, SailPoint, privileged access, authentication, and SaaS applications. Manage identity lifecycles, RBAC, MFA, SSO, federation, application onboarding, access reviews, troubleshooting, monitoring, audits, and incident response. Develop automation with PowerShell, Bash, APIs, and scripting while partnering with security, infrastructure, compliance, HR, and business teams.

Leads the Product operating model, connecting multi-year strategy with investment, planning, execution, commercialization, and performance. Owns portfolio governance, product pricing and packaging processes, lifecycle decisions, executive reporting, and cross-functional operating rhythms. Builds and leads the Product Operations organization while improving accountability, decision quality, execution speed, and measurable business outcomes across a complex multi-product B2B SaaS environment.

Provides Level 2 enterprise network support across Cisco Meraki, Cisco, and AWS environments. Responsibilities include incident ownership, troubleshooting Layers 1–3, administering switching, routing, wireless, firewalls, VPNs, and hybrid-cloud connectivity, monitoring network health, supporting infrastructure projects, documenting configurations, and delivering onsite support to executives. The role also participates in global coverage, after-hours maintenance, and on-call rotations.

Processes employee lifecycle transactions in the HRIS, maintains accurate employee records, resolves HR operations inquiries, performs data audits, and supports onboarding and offboarding. The role contributes to HR technology projects, process improvements, system testing, documentation, training materials, employee handbook updates, and HR compliance communications.

Supports PowerSchool clients in adopting and effectively using education software. Acts as a product subject matter expert, advises stakeholders on best practices, aligns product usage with district goals, monitors adoption, mitigates risks, supports escalations, shares progress data, and facilitates webinars. Partners with customer success and account teams to improve satisfaction, retention, and long-term client outcomes across an assigned region.

The Customer Success Manager uncovers customer needs, risks, and expansion opportunities through stakeholder conversations and data analysis. They lead adoption programs, retention strategies, risk mitigation plans, executive business reviews, health forecasting, and customer advocacy. The role partners cross-functionally with Support, Services, Product, Sales, and partner teams to improve customer outcomes, renewal readiness, engagement, and expansion. It also contributes to scalable success processes and requires regional travel of 30%–45%.

Develops and manages strategic partnerships supporting PowerSchool revenue growth and K-12 solutions. Identifies opportunities, builds relationships with partners and C-suite stakeholders, structures mutually beneficial deals, manages contracting-cycle reporting in Salesforce, and aligns internal teams around partnership strategy.

Leads full-cycle recruiting across multiple functions, advising hiring leaders, developing sourcing strategies, engaging candidates, conducting behavioral interviews, and providing evidence-based recommendations. Builds talent communities, manages concurrent searches, improves recruiting processes, and delivers strong candidate and hiring-manager experiences. The role is hybrid in Plano, Texas, with approximately 5% to 10% travel.

Manage the full lifecycle of high-volume commercial agreements supporting North American sales and renewals. Draft, review, and negotiate SaaS, services, licensing, vendor, partnership, and other contracts; identify legal, business, privacy, and security risks; and recommend practical solutions. Support RFPs, acquisitions, contract systems, templates, stakeholder escalations, and process improvements while partnering with sales, finance, customer success, compliance, and attorneys.

Drives expansion, retention, bookings, and multi-suite growth across a high-volume SaaS territory. Responsibilities include territory planning, outbound and inbound selling, pipeline creation, end-to-end deal execution, pricing, light RFP responses, CRM maintenance, forecasting, and renewal readiness. Partners with Solution Consulting and Customer Success while meeting bookings, revenue retention, activity, conversion, and forecast accuracy targets. Requires occasional travel of up to 10%.

Build and maintain full-stack customer-facing web applications using React, TypeScript, Java, APIs, and micro-frontend architecture. Develop automated tests, debug front-end and backend issues, participate in code reviews, and collaborate with Product and QA. The role also requires using and improving AI-assisted development workflows, including code generation, refactoring, testing, and pull request creation.

Develop and maintain full-stack web applications, tools, and infrastructure. Translate product requirements into testable tasks, participate in code reviews, use AI-assisted development, improve shared engineering processes, advocate for code and test quality, and investigate production issues. The role requires functional or modern statically typed language experience, PostgreSQL optimization, and occasional DevOps and monitoring work.

Manage strategic K-12 SaaS accounts across Southern California, driving bookings, renewals, retention, and multi-suite expansion. Build territory plans, create pipeline, lead enterprise sales cycles from discovery through close, and manage RFPs, pricing, legal negotiations, and procurement. Maintain Salesforce forecasts and deal methodology standards while coordinating solution consulting, services, customer success, and partners. Develop executive relationships, conduct QBRs, relay market feedback, and travel 50–60% for strategic deals, demos, and workshops.

The Inside Sales Account Manager drives expansion, retention, bookings, and multi-suite adoption across a high-volume territory. Responsibilities include territory planning, outbound and inbound selling, pipeline creation, deal management, pricing, light RFP responses, CRM hygiene, MEDDPICC-based forecasting, and collaboration with Solution Consulting and Customer Success. The role supports renewal readiness, participates in pipeline reviews, and requires occasional travel of up to 10%.

Leads product and portfolio strategy for Student Information and Family Engagement products. Conducts customer, market, competitive, and performance analyses; develops strategic recommendations, business cases, and executive-level narratives; and identifies growth, retention, pricing, packaging, partnership, and market opportunities. Partners cross-functionally with Product, Finance, Sales, Marketing, and Customer Success to inform roadmap prioritization and portfolio decisions, eventually owning a solution area.

Build, test, deploy, and maintain scalable software applications and services. Own complex features independently, contribute to system design, troubleshoot defects, improve reliability and development workflows, and participate throughout the SDLC. Use AI-assisted development tools responsibly, apply secure coding practices, collaborate with cross-functional teams, support testing and automation, participate in code reviews, and mentor junior engineers.

Manage high-volume commercial contract review, drafting, negotiation, and lifecycle processes. Partner with Legal, Sales, Procurement, and Compliance teams to resolve contractual issues, respond to RFPs and RFIs, maintain templates and executed agreements, and improve contracting workflows. Support privacy and regulatory compliance by identifying data protection and information security considerations in agreements while recommending practical risk solutions.

Design, build, deploy, and scale production-grade AI solutions, including agentic workflows, RAG applications, document intelligence, automation, and enterprise integrations. Translate business needs into working systems, develop orchestration and prompt strategies, establish testing and monitoring, and deliver rapid releases. Lead technical contributions, mentor AI engineers and automation specialists, create reusable AI assets, and support governance and responsible AI practices.