As Senior Customer Success Manager, you will take ownership of relationships with some of our most important national clients. You will strengthen executive partnerships, protect client retention, identify growth opportunities and ensure clients experience measurable value from our workplace mental health and wellbeing services.
This is a high-impact opportunity for a seasoned client leader who can quickly understand complex accounts, resolve issues and establish best-practice account management. Your work will directly influence client loyalty, commercial performance and the wellbeing outcomes achieved by the organisations we support.
This 12-month fixed-term contract has a clear mandate: strengthen our top-tier client relationships, lift the consistency of the client experience and leave a stronger account management approach in place.
What We're Looking For
You are an experienced client leader who combines strong relationships with commercial judgement and disciplined execution. You can earn the confidence of senior stakeholders, navigate complex service environments and turn client priorities into clear action and measurable results.
You'll bring:
- Substantial experience managing complex, high-value business-to-business accounts
- A strong record of retaining and growing strategic client relationships
- Confidence advising and influencing senior executives, procurement teams and operational leaders
- Experience leading account plans, contract renewals, executive reviews and service improvement
- Commercial judgement, including an understanding of revenue, margin, risk and growth opportunities
- The ability to resolve complex client issues and mobilise internal teams around clear solutions
- Strong reporting, presentation, negotiation and organisational capability
- Confidence using Microsoft Office and customer relationship management systems; experience with Accelo, WPM or Dynamics is advantageous
- Experience in professional services, health, insurance or workplace services is advantageous
Key Responsibilities
- Protect and grow a portfolio of strategic national accounts through disciplined account planning and strong executive relationships
- Become a trusted partner to senior client stakeholders by understanding their priorities and translating them into practical solutions
- Lead account plans, client reviews, contract renewals and relationship mapping to strengthen retention and identify sustainable growth opportunities
- Use client insights, performance reporting and executive reviews to demonstrate value, shape decisions and improve the client experience
- Anticipate relationship and service risks, lead issue resolution and restore confidence when challenges arise
- Partner with clinical, consulting and operational teams to deliver a consistent, responsive and high-quality client experience
- Strengthen account management practices, systems and ways of working across the business
Why Join Us?
At Communicorp and FBG Group, you will work with leading organisations and workplaces to improve workplace mental health and wellbeing. You will have the scope to shape how we manage our most important client relationships and build a consistent, best-in-class client experience.
When you join our team, you'll have the opportunity to:
- Lead relationships with a portfolio of high-profile national clients
- Influence client retention, growth and the value clients gain from our services
- Shape best-practice strategic account management across the business
- Work alongside experienced clinicians, consultants and operational leaders
- Join a flexible, collaborative and purpose-driven team
We believe diversity strengthens our business and proudly welcome applications from people of all ages, backgrounds, abilities, cultures and identities, including Aboriginal and Torres Strait Islander peoples and members of the LGBTQIA+ community.
Ready to Lead with Purpose?
Call Vicki on 0447 650 657 for a confidential discussion or click Apply Now to take the next step in your career.
Skills Required
- Substantial experience managing complex, high-value business-to-business accounts
- Strong record of retaining and growing strategic client relationships
- Experience advising and influencing senior executives, procurement teams, and operational leaders
- Experience leading account plans, contract renewals, executive reviews, and service improvement
- Commercial judgment involving revenue, margin, risk, and growth opportunities
- Ability to resolve complex client issues and mobilize internal teams around solutions
- Strong reporting, presentation, negotiation, and organizational skills
- Confidence using Microsoft Office and customer relationship management systems
- Experience with Accelo, WPM, or Microsoft Dynamics
- Experience in professional services, health, insurance, or workplace services
APM Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about APM Group and has not been reviewed or approved by APM Group.
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Parental & Family Support — Family support offerings, including generous paid parental leave and support partner leave, are prominently featured. Resources like the APM Family Hub and tailored support plans aim to help employees balance personal and professional responsibilities.
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Leave & Time Off Breadth — Employees can purchase up to two additional weeks of annual leave using pre-tax deductions, expanding time-off options. This flexibility is positioned alongside standard leave to support work-life balance.
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Wellbeing & Lifestyle Benefits — Wellbeing programs such as EAP access for employees and families, corporate health discounts, and Fitness Passport are emphasized. Additional wellbeing platforms and resources are presented as part of a broad perks suite.
APM Group Insights
What We Do
APM New Zealand is a health, employment, disability, and workplace-services provider supporting individuals, families, communities, and businesses across Aotearoa. Its services include allied health, physiotherapy, vocational rehabilitation, pain management, psychological intervention, employment support, community rehabilitation, and return-to-work programs. APM works with government agencies and insurers to help people recover from injury or illness, improve wellbeing, find employment, and participate in their communities.
