TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
.Our Team and What We’ll Accomplish Together
Our EMEA Customer Success team partners with clients across Europe and collaborates closely with global colleagues, combining the expertise and capabilities gained through strategic acquisitions to deliver impactful wellbeing outcomes worldwide.
As we experience rapid growth throughout EMEA, you'll be at the forefront of our expansion. You will play a pivotal role in driving customer outcomes, retention, and growth through strategic partnerships with some of the region's leading employers.
Why This Matters: The need for employers to support the health, wellbeing, and productivity of their people has never been greater. At TELUS Health, we help organizations make informed decisions through data, insights, and evidence-based wellbeing solutions that positively impact both employees and business performance. Every relationship you build, every insight you uncover, and every growth opportunity you identify contributes to creating healthier workplaces and stronger organizational outcomes around the world.
Are you ready to combine strategic relationship management, commercial growth, and data-driven storytelling to help clients achieve better wellbeing outcomes?
Join us on this exciting journey and help shape the future of workplace wellbeing.
What You’ll Do
- Own Strategic Client & Executive Relationships: Manage a portfolio of up to 8-12 large, multinational strategic clients, developing strong relationships with HR, Benefits, Wellbeing leaders, executive sponsors and C-suite stakeholders to drive programme success, retention and long-term partnership growth.
- Drive Retention and Growth: Take ownership of renewal outcomes and identify opportunities to expand TELUS Health solutions within existing accounts. Build commercial account plans that demonstrate value, uncover client needs and generate revenue growth.
- Deliver Strategic Value: Develop a deep understanding of client priorities and business objectives, leading executive business reviews, success planning sessions, and value realisation discussions that align TELUS Health solutions to wellbeing and organizational goals.
- Lead with Insight: Translate EAP utilisation, engagement and business data into meaningful client conversations. Use insights, trends and AI-powered tools to tell a compelling story that drives action, informs targeted wellbeing engagement strategies, increases adoption and delivers measurable wellbeing and business outcomes.
- Champion Innovation and Change: Help clients navigate evolving workplace wellbeing challenges by introducing new solutions, capabilities, and best practices that maximize value and adoption.
- Collaborate for Impact: Partner closely with Sales, Product, Marketing, Operations and Clinical teams to deliver exceptional client experiences and accelerate customer outcomes.
- Drive Excellence: Maintain accurate renewal & account plans, opportunity forecasts and success metrics while proactively mitigating risks and identifying opportunities for continuous improvement.
What you Bring
- 5+ years of experience in Customer Success, Account Management, Strategic Account Management, or a consultative client-facing role with responsibility for retention and growth.
- Demonstrated commercial and strategic acumen, with a proven track record of achieving renewal, upsell, cross-sell, or revenue growth targets within existing customer accounts.
- Exceptional consultative, communication, presentation, and stakeholder management skills, with confidence engaging audiences from frontline teams through to C-suite executives.
- Familiarity with Employee Assistance programs, employee wellness, health and benefits, recognition, perks, or Human Capital Management market is preferred.
- Experience managing a portfolio of strategic clients in a high-touch engagement model, building executive relationships and influencing senior stakeholders.
- Strong analytical skills with the ability to interpret data, identify trends, and transform insights into compelling business recommendations and client stories.
- Comfortable leveraging AI-powered technologies, automation, and data-driven tools to improve decision-making, customer outcomes, and operational effectiveness.
- Proven ability to navigate ambiguity, embrace change, and thrive in high-growth, fast-evolving environments.
- Experience creating and executing success plans that align customer objectives with measurable business outcomes.
- Experience with Google Workplace Tools, Salesforce, Power BI or similar technologies used to manage customer health, performance metrics and growth opportunities.
- Occasional travel within the assigned region(s) will be required.
What We Offer
- Sales incentive plan
- Comprehensive training and onboarding programme
- Primarily remote work with a strong preference for candidates based in or around London
- Pension
- Private Medical Insurance including Digital GP
- Healthcare Cash Plan - claim back dental bills or the cost of new glasses
- Dental Plan
- Life Insurance
- Group Income Protection
- 24 days annual leave and two extra wellbeing days per year, in addition to 8 bank holidays
- Access to hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets and more
- Employee Assistance Programme (EAP) provided in a fully confidential manner to ensure you get the support you need
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A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Skills Required
- 5+ years of experience in Customer Success, Client Relationship Management, or Account Management in a B2B enterprise environment
- Proven success retaining and growing relationships with large, multistakeholder enterprise accounts
- Experience with HR, employee wellbeing, or EAP programs
- Ability to build trust and influence at C-level, with strong executive presence and communication skills
- Consultative problem-solving and project management experience
- Commercial mindset with accountability for growth, renewals, and expansion
- Resilience and adaptability in a fast-paced, changing environment
- Experience with Salesforce or a comparable CRM
- Willingness to travel occasionally to client sites within the region
TELUS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TELUS and has not been reviewed or approved by TELUS.
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Flexible Benefits — Benefits are structured as a customizable flex plan (e.g., Team TELUS Flex) that lets individuals direct credits toward extended health, dental, HSAs, savings, or personal well‑being days. Offerings are positioned as adaptable to role, location, and employment type.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options with robust mental‑health support, EAP access, and a Calm subscription. Materials also highlight fertility treatment and gender‑affirmation coverage.
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Retirement Support — Retirement programs feature a pension and employee share plan with matching, alongside flexibility to direct benefit credits to RRSP or TFSA. Defined contribution arrangements are standard, with legacy defined‑benefit coverage for some groups.
TELUS Insights
What We Do
At TELUS, our purpose-driven team works together every day to innovate and do good. From providing technology solutions that make our lives safer and easier, to supporting those who need it most, our inclusive, spirited and giving people are passionate about empowering our customers, communities and each other to thrive in our digital world. A company that helps you be your best self at home and at work: Find a place where you truly belong, your opinions are valued and you can be your best self. A career that ignites your full potential: Get the guidance and support you need to explore your interests, build your skills and get where you want to go. A culture that goes beyond the expected to strengthen communities and the planet: Seize the opportunity to make a difference in our communities and do good for our planet as part of our purpose-driven team. An innovative team committed to solving complex, real world problems: Join a digitally-enabled workforce that’s pushing the boundaries to create sustainable change. Join us, and let’s make the future friendly, together www.telus.com/careers
