Who We Are:
Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a trusted partner, we empower the global business community with the insight to act today and prepare for tomorrow to create a more sustainable future - positively impacting our environment, our health, our safety, and our future. Navigating the fast-changing compliance and sustainability landscapes, we help them understand not just what they should do (first) but also how to do it. Both in their unique business and anywhere in the world. Now and in the future.
Our Mission:
- Identify EHS requirements for the industry
- Provide EHS compliance tools to companies
- Advise companies in developing and implementing corporate EHS strategies
Enhesa’s core clients include Fortune 500 multinational companies. For more information, visit www.enhesa.com
As part of our highly dynamic team, we offer:
- A competitive salary package & benefits with a flexible home-working policy
- Work/life balance and a fast-paced and driven environment
- Accountability and pride for your projects
Position Description
The Senior Customer Success Manager maintains and expands relationships with existing Enhesa Enterprise customers. They manage a book of business that requires yearly renewal and growth. They will be responsible for achieving sales figures and assigned account objectives. They represent the entire range of company products and services to assigned customers, while leading the customer account planning and ensuring customers’ needs and expectations are met.
Core Responsibilities
Maintain and develop professional relationships with existing clients
Ensure client satisfaction and loyalty. Build relationships with key Client personnel, decision makers, stakeholders and buyers. Be the central Point of Contact of Enhesa’s customer base. Capture, report and act on customer feedback.
Proactively assess, clarify, and validate customer needs on an ongoing basis
Be curious, prepare and ask questions about the customer’s needs and business processes as well as provide knowledge of our applications to the customer; uncover roadblocks, and deliver strong account guidance.
Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary Enhesa personnel
Be a liaison between the client and Enhesa, mitigate client crisis situations by properly delegating and communicating internally with Enhesa support teams while maintaining clear communication with the client. Represent the Enhesa Team in cross-functional sounding boards/ projects And co-drive decisions to preserve and enhance client satisfaction and enable business growth.
On-boarding clients
Responsible for project managing the on-boarding of clients to the Enhesa services. Facilitate the communication between the Client and Enhesa's support Services (Client Services, Expert Support Services, etc.). Maximizing product usage and enhancing client satisfaction incl. NPS scores.
Manage and own contract renewals and growth opportunities
Own and negotiate contract renewals and addendums for growth opportunities. Ensure the client uses their contracted services and derive value from them related to their objectives. Organize and lead quarterly business reviews with the client, involving other Enhesa departments, to review and plan activities and value provided to the client. Provide transparency, control and predictability on the opportunities pipeline and forecasted revenue. Identify opportunities for enhancements of GTM Strategy and roll-out of new products. Overall management of a book of business greater than roughly €4+ million.
Support the team internally
Assist other CSM’s with personal development, training, onboarding, learning internal tools and navigating the proper channels internally.
Participate in Tradeshows and Conferences
Represent the team at certain industry or partner events to strengthen personal interactions and relationships with your own or your colleague’s accounts.
Experience
• 5+ years of demonstrated experience in managing existing accounts in a business-to-business environment in the Software, SAAS, IT, insurance, engineering, financial services or consultancy industry.
• Experience in executing sales and account plan-based strategies for current clients.
• Demonstrated ability to achieve annual growth targets and client satisfaction.
• Project management/ cross functional collaboration
If you are ready to join our journey, please apply!
Equal Opportunity Employer
Enhesa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic.
Skills Required
- 5+ years managing existing B2B accounts in Software, SaaS, IT, insurance, engineering, financial services or consultancy
- Experience executing sales and account plan-based strategies for current clients
- Demonstrated ability to achieve annual growth targets and maintain client satisfaction
- Project management and cross-functional collaboration experience
- Experience onboarding clients and project-managing implementation to maximize product usage
- Experience owning and negotiating contract renewals and addendums
- Experience managing a book of business roughly €4+ million
- Ability to support and mentor other Customer Success team members
- Willingness to represent the company at tradeshows and conferences
What We Do
Enhesa is partner to multi-national corporations that want to help make the world a better place. Our comprehensive EHS and product compliance support empowers our clients to be relevant and resolute in taking care of the environment, health and safety of their collective - globally and locally. Over the past 25 years, Enhesa has built an extensive knowledgebase of EHS and product regulatory content in more than 300 jurisdictions with support in 30+ languages. Combining advanced expertise with the latest AI-powered technology, our team of 75 in-house legal experts translate complex regulatory data into clear requirements. With our standardized, centralized regulatory content, organizations can achieve seamless compliance across their complete business scope - from how they operate to what they create. In 2020 Chemical Watch - the leading global provider of independent intelligence and insight for product safety professionals managing chemicals - was acquired. Their insight helps businesses create safer products and stay ahead of the dynamic chemicals management agenda. In 2021 Scivera – helping leading product brands across the globe to create better products via better chemicals – was acquired. They are driving the transformation towards safer chemistry and material health – and help businesses to simplify the start of their chemical management program. Also in 2021, HCB was acquired - publishing key insights on the global transport, handling and storage of dangerous goods. It is our mission to help build a safer, more sustainable world. We help companies transform their product and operational compliance management. We want you to stay on top of emerging and evolving regulations, fully in the know of what compliance means now and how it will change in the future. We help you comply with confidence – today, tomorrow, across the globe.
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