Senior Customer Success Manager, Workvivo - London (Spanish)

What you can expect

Workvivo, a digital experience platform under Zoom, is seeking Customer Success Managers to support its expansion. The role involves partnering with customers to ensure exceptional employee experience and support growth ambitions of global organizations across various industries. You will be the subject matter expert and tech point of contact on employee engagement and internal communications for SMB clients. Through guidance on best practices on how to increase adoption as well as being the 'voice of the customer'. For this role, we are looking for a candidate proficient in English and Spanish.

About the Team

Workvivo, a digital experience platform, is dedicated to enhancing workplace culture and promoting global employee inclusion. As part of Zoom, the platform prioritizes meaningful connections and modern collaboration to drive innovation in businesses, committed to improving employees' working lives across diverse industries and locations.

What we’re looking for

• Communicate well verbally, and in one-to-one, group, and formal presentations. Communicate technical problems to non-technical people.

• Able to think laterally and strategically. Be on the lookout for continuous improvement.

• Able to produce well-structured and clear customer facing documentation and reports.

• Have an excellent competency in Customer Success techniques and approaches.

• Have a proactive approach to problem-solving and be able to think creatively. Able to identify and promote business benefits to a client with consultancy skills.

• Provide excellent customer service skills –hugely responsive internally and to customers.

• 8+ years in a Customer Success role within a SaaS Start up company

• Full business proficiency in Spanish and English

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.