Senior Customer Success Manager - Strategic Accounts

At Enode, our mission is to accelerate the transition to a sustainable energy system by connecting and optimizing the world’s energy devices. A fully renewable energy system is dependent on flexible demand that can adapt to the intermittent supply from wind and solar. To create this flexibility, we need to connect to and control the fast-growing demand coming from electric vehicles, heat pumps and other energy hardware. This is what we’re doing at Enode. Our APIs power the next generation of green energy apps, with our customers representing over 250 million consumers worldwide. Yet, we’re still at the start of our journey, and we want exceptional people to join us.

To deliver on this mission, we depend entirely on our customers to build successful products. As a result, our Customer Success team are working closely with many of the leading energy companies in the world on building, launching and scaling cutting edge energy management propositions that save end-users money and help balance the grid.

Enode is looking for a Senior Customer Success Manager to join our Strategic Accounts team and lead our work with some of our largest and most complex customers.

You’ll be a core part of our small and growing Customer Success team in one of the most exciting early-stage climate tech businesses.

As an early member of the team, you will have a huge impact on Enode's trajectory. This isn’t a ‘tried-and-tested’ customer success role and you’ll be expected to contribute actively to building our CS function/playbook in this early stage of our journey.

As a Senior CSM you will be responsible for:

• Managing a small portfolio of high priority customers, typically working closely with both senior management and their product- and development teams. You’ll be the overall responsible for retention and expansion for your accounts, but will work together with other account team members such as Customer Engineers, Account Executives, Enode Product teams and more,

• Owning the full post-sales cycle for your accounts - from product development to launch to scaling and expanding, including testing new CS strategies and approaches to increase our customer impact,

• Building the Customer Success function within Enode. As a start-up, we are still early in our journey and you will be expected to help shape our strategy and ensure that we install the right processes, systems, technologies and team to be successful,

• Collaborating closely with our product teams to ensure our product evolves and meets the wants and needs of our customers,

• Collaborating closely with Sales and Marketing to improve the customer journey end-to-end.

To succeed at Enode you should be passionate about our mission to accelerate the energy transition, and excited to roll up your sleeves and take part in early stage company-building.

• You have 5+ years of relevant experience e.g., from early-stage CS at a fast-growing start-up, or applicable experience from management consulting (i.e. with start-up, technology or energy focus).

• You enjoy working in a customer-facing role and have strong client hands, communication skills and ability to build trust-based relationships with at all levels of an organization

• You have a start-up mindset, with the drive, ambition and passion to build a globally important climate-tech business. Is comfortable in a fast-paced environment with high levels of ambiguity.

• You’re entrepreneurial and energized by building something new from the ground up. You’re motivated to grow faster or achieve more than a traditional career might allow, and you're ready to dive in, take ownership, and do whatever it takes to make it happen.

• You have strong analytical and problem-solving skills. You are a first principles thinker

• You have the ability to work collaboratively in a cross-functional team environment

• Bonus: Experience from either the energy sector and/or API products

• Bonus: Experience in product management

• A stimulating, fun, and caring work environment with high drive and ambition

• Opportunity to join an early-stage climate tech startup with global aspirations

• Competitive compensation, including a very attractive employee option program

• Unlimited PTO & flexible working schedule

• A remote-first setup

• Stipend for setting up your home office & co-working space

• Regular off-sites with the team in exciting locations 🌍

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Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.