About the Team
At Cloudflare, we're on a mission to help build a better Internet. Our Customer Success team is at the center of that mission, ensuring our customers unlock the full value of the Cloudflare platform. We partner with some of the world's largest and most innovative enterprises, guiding them through their journey with Cloudflare to ensure their Internet properties are fast, secure, reliable, and scalable.
This team works closely with Account Executives, Solutions Engineers, Business Development, and Sales Operations to drive long-term customer outcomes, while fueling the sustainable growth that enables us to keep providing free services to millions worldwide.
What You'll Do
As a Customer Success Manager for Enterprise Accounts, you'll be the trusted advisor to Cloudflare's most strategic customers across the Nordics. You'll own the post-sales relationship, helping customers realize the full potential of Cloudflare's global network and Zero Trust platform.
Your role is equal parts relationship management, product expertise, and strategic guidance. You'll build deep connections with our customers, aligning Cloudflare solutions to their business priorities, anticipating challenges, and ensuring they achieve measurable value from their investment.
You'll be accountable for customer retention and growth, leading quarterly business reviews, surfacing insights from usage data, and connecting customers with the right people and resources across Cloudflare. Above all, you'll act as the voice of the customer internally-ensuring their needs shape our roadmap and how we go to market.
Key Responsibilities
- Own the customer lifecycle post-contract for a portfolio of Enterprise accounts across Sweden and the Nordics.
- Act as a trusted advisor, translating customer business objectives into tangible outcomes with Cloudflare solutions.
- Lead strategic business reviews that highlight value, ROI, and future opportunities.
- Foster executive-level relationships while also engaging with technical stakeholders across networking, security, and IT.
- Proactively identify risks to customer success and work cross-functionally to mitigate them.
- Partner closely with Product, Engineering, and Marketing teams to ensure customer feedback drives continuous improvement.
- Surface expansion opportunities by uncovering unmet needs and aligning them with Cloudflare's platform capabilities.
- Respond to customer inquiries with speed, empathy, and precision-always aiming to exceed expectations.
- Strong communication skills in English and Swedish (written and spoken); additional Nordic languages are a plus.
- Bachelor's degree required.
- 7+ years of experience in cloud security, networking, or SaaS in a customer-facing capacity (Customer Success, Technical Account Management, or Consulting).
- Proven ability to engage enterprise-level stakeholders at both executive and technical levels.
- Deep understanding of Internet infrastructure, networking, and security principles-including application, server, and network security.
- Strong organizational and project management skills; able to manage multiple priorities in a fast-paced environment.
- Experience analyzing customer data to generate insights and drive engagement strategies.
- Familiarity with Gainsight or similar Customer Success platforms is a plus.
- Demonstrated success in leading business reviews that drive customer alignment and outcomes.
- Empathy, curiosity, and a customer-first mindset.
Top Skills
What We Do
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.
Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.
Why Work With Us
Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.
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Cloudflare Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'
