By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
THE ROLE:
We're looking for an experienced Senior Customer Success Manager in LATAM on the Client Services team, who defines the ‘’farmer’’ mentality – someone who thrives on nurturing deep-rooted relationships and harvesting long-term value from a sophisticated book of business.
In this role, you won’t just be managing accounts, you will be the lead architect of their growth. You’ll manage our highest-value clients, navigating the complexities of programmatic and multi-channel digital media to ensure their investment yields maximum returns. If you are a strategic thinker who sees a client objective and immediately starts mapping out a 12-month evolution plan, we want to talk to you.
Primary focus is on transforming a top-tier book of business into a thriving ecosystem of growth. You will be responsible for retention, but more importantly, for the expansion and diversification of our footprint within each account.
This is not a “maintenance” role. We are looking for a growth-oriented professional who views a stable account as a platform for innovation and expansion
Key Responsibilities
- Strategic Account Planning: Developing and executing on comprehensive plans that aren’t just static documents. You will evolve these plans regularly to align with shifting client KPIs and market trends
- Revenue Growth: Identify untapped opportunities within existing accounts. You’ll lead the charge on upsells and cross-sells by demonstrating how new channels or programmatic strategies solve specific business hurdles
- Programmatic Subject Matter Expertise: Act as a consultant on multi-channel strategies (Display, Video, Social, CTV, etc.). You must be able to speak the language of performance data and attribution
- Executive Presence: Build “high and wide” relationships. You should feel equally comfortable presenting QBRs to CMOs while remaining a trusted partner to a mid-level stakeholder
- Churn Mitigation: Proactively identify “at-risk” signals and deploy recovery strategies before they impact the bottom line.
WHAT YOU’LL BRING:
- Experience: 4+ years in Customer Success or Account Management within the AdTech or Digital Media space
- Proven Success: in managing a customer portfolio and exceeding client expectations.
- Programmatic Fluency: Deep understanding of the programmatic landscape, including DSPs, SSPs and the nuances of multi-channel execution
- The “Farmer” DNA: You enjoy the process of building trust over time and find satisfaction in seeing a client’s spend and sophistication grow under your watch
- Analytical Rigor: You can look at a campaign dashboard and extract a narrative, not just a set of numbers.
- Resilience & Agility: A willingness to pivot between high-level strategy and tactical execution at a moment’s notice
- Sector Expertise: Previous experience managing RMG (Real Money Gaming) or iGaming clients is highly welcomed and will be a significant advantage.
About the Client Services team
Our team thrives because we look out for one another. We’re looking for someone who finds as much satisfaction in mentoring a teammate as they do in closing a growth deal. To us, no task is too small if it contributes to our clients’ success—so while you’ll be leading top-tier accounts in LATAM, you’re also someone who doesn’t mind rolling up your sleeves for campaign audits or administrative needs. We believe in expertise without ego; we share our 'secret sauce,' we troubleshoot together, and we celebrate every win as a team.
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius Sports.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
Skills Required
- 4+ years in Customer Success or Account Management within AdTech or Digital Media
- Proven success managing a customer portfolio and exceeding client expectations
- Deep understanding of programmatic landscape including DSPs and SSPs
- Ability to analyze campaign dashboards and extract actionable narratives
- Experience with RMG or iGaming clients
What the Team is Saying
Genius Sports Compensation & Benefits Highlights
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Leave & Time Off Breadth — Core time off includes annual leave plus extra days for local holidays, a Christmas-to-New-Year shutdown, World Mental Health Day, and a paid volunteering day. Structured PTO and sick leave details are also described alongside these company-wide breaks.
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Healthcare Strength — The package features medical, dental and vision coverage with mental-health support and access to local EAPs. Health coverage is positioned as a strong aspect of the overall offering.
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Flexible Benefits — A distinctive workcation allows working from anywhere for up to 30 days per year, alongside hybrid/remote options. Location-tailored discounts, office clubs, and social events add flexibility in how benefits are experienced.
Genius Sports Insights
What We Do
Genius Sports is the layer between what happens on the field and how the world engages with it. Our solutions across the global sports ecosystem are underpinned by our next generation big data and artificial intelligence platform, GeniusIQ. By ingesting and computing multiple real-time data feeds, GeniusIQ powers a wide range of functions and applications across sports performance and officiation, fan engagement, advertising, and sports betting. Founded in 2001, Genius Sports is now one of the world’s largest sports technology companies, working with the likes of the NFL, NBA, EPL, FIBA, ESPN, Sky Sports, Flutter, DraftKings and 100s more. We're headquartered in New York and London, with offices in Los Angeles, Medellin, Tallinn, Sofia, Singapore, Lausanne, Manchester and Melbourne.
Why Work With Us
We are one team, being brave, driving change. Our company values help create a cohesive culture, where we think, feel and act like One Genius. We strive to create an environment where everyone feels a sense of belonging and the ability to make a difference, driving our vision to be everywhere in sports, redefining experiences through technology.
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Genius Sports Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
