Senior Customer Success Manager I

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Nielsen Sports is a global leader in the Sports Marketing industry, providing measurement, analytics and advice to help brands, sports teams, and rights holders drive the performance of their business.

The Account Manager will be part of the Brands team, responsible for client project work and revenue, delivering high-quality analysis and insights to support their sponsorships and business. This position requires a highly effective account manager, used to working in a high-paced environment in a varied role. There will be a focus on collaboration between teams and will suit someone with a passion for bringing analysis to life.      

KEY RESPONSIBILITIES:

• Acting as an advisor to clients through understanding their business challenges and building data and insight-based solutions.                                                                                               

• Fully manage client accounts with a responsibility for revenue and expansion of services offered. 

• Manage, analyze and interpret large data sets using excel skills, through developing a thorough understanding of Nielsen Sports methodology and solutions.                                                    

• Manage internal processes for project setup and management, involving internal stakeholders as relevant.                                                                                                   

• Produce client reports and lead presentations by providing insight and advising on strategy with a focus on the goal of the end-user.                                                                                                  

• Proactively develop relationships with new and existing clients, using your initiative to adapt your communication delivery methods to meet the needs of the clients, and quickly resolve any issues. 

• Work collaboratively with internal subject matter experts such as Market Research and Consulting. 

• Be aware of wider industry trends and how they relate to brand clients operating in sponsorship      

COMPETENCIES & SKILLS:

• 5-10 years, track record of independent work product.

• Bachelor’s degree or equivalent experience; advanced degree or certifications preferred.

• Strong understanding of business performance measures and corporate financials.

• Meticulous with strong attention to detail;

• Possess leadership style that promotes ongoing growth and development opportunities for the team.

• Team player with the ability to enable and encourage others within the team.

• Commercially astute – especially in proposing and negotiating solutions.

• Ability to understand, interrogate and translate complex business issues.

• Strategic thinking, analytical and logical reasoning skills.

• Result oriented, working with the end in mind;

• Resilient, persuasive and self motivated.

• High-level accuracy and attention to detail.

• Strong written and verbal communication / presentation skills in local and English languages.

• Strong interpersonal skills with a collaborative mindset to work well with others;

KEY PERFORMANCE INDICATORS / MEASURES

• Achievement of sales operating plans 

• New business development

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