Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.
Job Location: Singapore
Job Description:
In line with the company’s market strategy, achieve growth targets for cross-border payment business, take responsibility for in-depth maintenance of cross-border market clients, and explore clients’ scenario-based potential needs in the field of cross-border finance.
Regularly follow up on merchants’ daily cross-border payment transactions, and understand and report on merchants’ operational status.
Keep abreast of industry policies, trends, and relevant risk control and compliance requirements to promote the development of cross-border business.
Collaborate with product, R&D, and other teams to collect, organize, and analyze market information, and provide timely feedback and suggestions.
Core Responsibilities:
Efficiently and promptly resolve client issues, including but not limited to: pricing configuration, KYC/KYB, transaction monitoring, etc.
Act as an expert to provide support in data analysis and optimization to promote clients’ business development.
Maintain client relationships and explore new business opportunities.
Drive the optimization or innovation of products, features, and processes.
Basic Requirements: (The following information is for reference only and not an absolute standard.)
3–5 years of relevant industry experience, with preference given to candidates who have experience serving large enterprises.
Detail-oriented, results-driven, with strong communication skills and logical thinking.
Possess business acumen, able to proactively identify client needs and pain points, and explore business opportunities.
Strong language expression skills both internally and externally, with strong capabilities in information and data collection, data analysis, and data sensitivity.
Proactive, passionate, team-oriented, with strong learning ability and resilience under pressure.
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Skills Required
- 3-5 years of relevant industry experience
- Experience serving large enterprise clients
- Strong communication and logical thinking skills
- Business acumen and ability to identify client needs and business opportunities
- Strong information and data collection and analysis capabilities
- Proactive, team-oriented, resilient, and able to learn quickly
Airwallex Compensation & Benefits Highlights
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Healthcare Strength — U.S. postings consistently list medical, dental, and vision insurance alongside short- and long-term disability, basic life insurance, and mental-health resources such as Modern Health. Employer materials emphasize well-being benefits within a consistent total-rewards philosophy.
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Leave & Time Off Breadth — Multiple U.S. job descriptions specify 20 vacation days plus 12 company holidays, with additional items like birthday and volunteer leave cited in public materials. This indicates a clearly articulated time-off framework that goes beyond a basic baseline.
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Equity Value & Accessibility — Employer pages highlight RSUs as a meaningful part of compensation alongside salary and bonuses, with twice-yearly performance/promotion review cycles. Equity is positioned as accessible to eligible roles and tied to the company’s growth trajectory.
Airwallex Insights
What We Do
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000+ businesses worldwide – including Brex, Navan, Qantas, SHEIN, McLaren and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.
Why Work With Us
Airwallex was founded by people told their idea was unreasonable, and we've hired that way ever since. We move fast, think globally, and give you ownership from day one. If you want to pioneer global finance at scale alongside the ambitious, let's talk.
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Airwallex Teams
Airwallex Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At a global level, we have a strong in-office culture. We’ve invested in world-class office space in hub cities around the world. We see the benefits of in-person conversation, mentoring, and knowledge-transfer as vital to our long-term success.
