Job Description
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Be responsible for Wix’s Largest strategic accounts relationships, and work with diverse internal teams across the organization
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Learn customers’ technical and business environments to take full responsibility for customer growth and partnership success
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Master the platform capabilities and obtain a good understanding of integration, data structure, and funnel flows
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Interpret customer requirements into product capabilities, keeping customer goals, objectives and business processes in mind to propose the best solutions
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Ensure customer buy-in throughout the process by ensuring qualitative, timeous, and on-budget delivery
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Manage QBRs and ABRs
Qualifications
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10+ years of experience working in Account Management/Customer Success
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Experience managing large strategic accounts
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Industry experience (SaaS preferred)
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Deep understanding of the user journey, process, marketing, GTM, integrations, and data analysis
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Impeccable written and verbal communication skills
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Excellent presentation skills
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Proven experience in increasing customer satisfaction, adoption, growth, and retention
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Flexible and able to work under pressure and thrive in a multi-tasking environment
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Bonus points if you have project management experience, have worked across multiple organization functions, have a technical background, and/or have worked with Fortune 500 clients
Additional Information
We are Wix’s Channels Division. We’re a B2B business unit focused on creating and cultivating relationships with various enterprises such as global Telecoms, Directories, SaaS platforms, and large-scale companies. Our goal is to successfully design and deliver a value-driven Channel engagement, driving SMB traffic with high conversion rates. We’re looking for a Senior Customer Success Manager to manage Wix's Largest strategic accounts.
What We Do
Wix started out small with a huge idea: To give anyone, anywhere the ability to build a website and create an online presence. Today, with over 200 million users worldwide, we empower any business, community or person to fulfill their dreams and be successful online.
Our vision is big - our drive is bigger.
Why Work With Us
Our work is meaningful. Product innovation is inspired by our users’ unique needs, and how we show up for them can make a big impact on their success. We believe in balancing flexibility and well-being with empowerment and ownership, giving our people the space and support to grow on their own terms and in their own way.
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