Senior Customer Success Manager - Channels

Job Description

• Be responsible for Wix’s Largest strategic accounts relationships, and work with diverse internal teams across the organization

• Learn customers’ technical and business environments to take full responsibility for customer growth and partnership success

• Master the platform capabilities and obtain a good understanding of integration, data structure, and funnel flows

• Interpret customer requirements into product capabilities, keeping customer goals, objectives and business processes in mind to propose the best solutions

• Ensure customer buy-in throughout the process by ensuring qualitative, timeous, and on-budget delivery

• Manage QBRs and ABRs

Qualifications

• 10+ years of experience working in Account Management/Customer Success

•  Experience managing large strategic accounts

• Industry experience (SaaS preferred)

•  Deep understanding of the user journey, process, marketing, GTM, integrations, and data analysis

•  Impeccable written and verbal communication skills

•  Excellent presentation skills

• Proven experience in increasing customer satisfaction, adoption, growth, and retention

• Flexible and able to work under pressure and thrive in a multi-tasking environment

• Bonus points if you have project management experience, have worked across multiple organization functions, have a technical background, and/or have worked with Fortune 500 clients

Additional Information

We are Wix’s Channels Division. We’re a B2B business unit focused on creating and cultivating relationships with various enterprises such as global Telecoms, Directories, SaaS platforms, and large-scale companies. Our goal is to successfully design and deliver a value-driven Channel engagement, driving SMB traffic with high conversion rates. We’re looking for a Senior Customer Success Manager to manage Wix's Largest strategic accounts.