Procore Technologies is the leading technology partner for every stage of construction. We empower construction teams to drive efficiency and mitigate risk through actionable AI & data-driven insights. For over 20 years, we have been transforming the industry with purpose-built solutions for construction professionals and we’re looking for talented people to help us build together.
We are looking for a Senior Customer Success Engineer to drive long-term value creation and technology adoption across our General Contractor, Specialty Contractor, and Owner customer portfolios. As the Senior Customer Success Engineer on our Customer Success team, you will work closely with customers, Sales, Professional Services, and Product teams to ensure customers maximize their return on investment and achieve measurable performance gains. Your strengths in consultative problem-solving, construction industry workflows, and cross-functional technical orchestration will drive your success.
You will report to the Manager, Customer Success and will be based remotely, but must reside in either Ontario or British Columbia.
What You’ll Do
- Leverage customer analytics, usage metrics, and industry best practices to deliver actionable recommendations that maximize platform return on investment and drive continuous operational improvement.
- Architect and present value-focused solutions that directly address customer business challenges to accelerate software adoption across their organizations.
- Keep customer leadership informed on platform roadmaps and new feature releases so they can continuously capitalize on leading-edge technology.
- Serve as a dedicated technical advisor by guiding customers through complex technical needs and escalations to maintain high satisfaction and provide a vital feedback loop to the product team.
- Lead tailored product demonstrations and align internal and external cross-functional technical resources to successfully resolve customer needs.
- Maintain deep expertise across platform capabilities, service offerings, and evolving industry standards to ensure you provide the most relevant and impactful guidance.
- Support and mentor team members while collaborating across the organization to refine processes and elevate our global customer engagement standards.
- Travel up to 50% domestically and internationally to conduct on-site customer consultations and participate in industry events that strengthen partnerships.
What You Bring
- 5+ years of direct experience within the construction sector to ensure you deeply understand the daily challenges and operational workflows of our users.
- Solid understanding of various industry sectors and standard project workflows, such as bidding, Requests for Information (RFIs), and scheduling, so you can speak the customer's language and offer relevant solutions.
- Proven track record in customer-facing technical roles, such as Customer Success, Technical Pre-Sales, or Solutions Consulting, demonstrating your ability to build trust in a software environment.
- Exceptional written, verbal, and virtual presentation skills to effectively convey complex technical concepts to diverse customer audiences and stakeholders.
- Strong analytical and problem-solving capabilities to translate raw data and complex customer requirements into actionable business insights that drive platform adoption.
- Demonstrated ability to quickly grasp platform architectures and cloud capabilities to adapt to emerging technologies and customer needs.
- Ability to partner effectively across internal departments, including Sales and Product, to execute time-sensitive customer projects and achieve account goals.
- Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, Computer Science, or equivalent education level / experience to provide a strong foundational understanding of the technical and industry landscape.
Discover our recruiting process and interview tips from our talent acquisition team on our #LifeAtProcore blog.
Additional InformationBase Pay Range:
108,800.00 - 149,600.00 CAD AnnualOn Target Earning Range:
136,000.00 - 187,000.00 CAD AnnualThis role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.
Skills Required
- 5+ years of direct experience within the construction sector
- Understanding of construction industry sectors and project workflows, including bidding, RFIs, and scheduling
- Experience in customer-facing technical roles such as Customer Success, Technical Pre-Sales, or Solutions Consulting
- Exceptional written, verbal, and virtual presentation skills
- Strong analytical and problem-solving capabilities
- Ability to understand platform architectures and cloud capabilities
- Ability to collaborate effectively with Sales, Product, and other internal departments
- Bachelor's degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, Computer Science, or equivalent education or experience
Procore Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Procore Technologies and has not been reviewed or approved by Procore Technologies.
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Healthcare Strength — Health coverage includes an Anthem Blue Cross PPO with broad coverage and low premiums, alongside dental, vision, disability, and life insurance. Mental‑health resources and a wellbeing stipend further support overall care.
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Leave & Time Off Breadth — A values‑driven, non‑accrual PTO approach, 12 paid holidays, and an annual company‑wide Wellness Week indicate generous time‑off options. Hybrid/remote flexibility is also highlighted in many roles and locations.
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Parental & Family Support — Fertility benefits (e.g., via Progyny on some plans) and cash support for adoption and surrogacy are available for eligible U.S. employees. Paid parental leave and structured return‑to‑work programs are also described.
Procore Technologies Insights
What We Do
At Procore Technologies, we’re collectively building towards what’s next for our employees, industry, customers, and global communities. Our cloud-based construction management software streamlines the entire lifecycle of a construction project, connecting field and office teams, centralizing data to mitigate risks, providing real-time financials, and more to help clients efficiently build everything from skyscrapers to hospitals to airports. Procore was founded in 2002, and we’ve since grown into a global company of groundbreakers working throughout North America, EMEA, and APAC. Coming together from across diverse backgrounds to be our best, we embrace a culture of ownership and excellence that gives our teams the tools to grow and thrive as they shape their careers – and the Procore of tomorrow. To learn more about Procore and how you can build what comes next for your career, visit us at https://careers.procore.com/.
Why Work With Us
We make each other better at Procore. Here, your career is not pre-defined and it can take many paths. While you own your career, we provide you with the support and opportunities to help you succeed. You can help us transform an industry while you are transforming your career.
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